(GSD) Senior/Staff Endpoint Systems Engineer (L3) – Bangkok Based

Key Responsibilities

• Act as the highest escalation point for unresolved 1st- and 2nd-level support cases.
• Perform deep technical troubleshooting of complex OS and hardware issues, including: Windows BSODs and driver issues. Hardware level failures (audio, camera, networking, storage, thermal/throttling).
• Root cause analysis and ensure findings result in long-term fixes, standards, or automation.
• Work directly with vendors and internal engineering teams to resolve product level defects or systemic issues.
• Own critical incidents from identification through resolution and post incident review.
• Manage and troubleshoot devices using enterprise tooling (Intune, Configuration Manager, KACE, JAMF, Altiris).
• Design and maintain robust deployment, patching, compliance, and security baselines.
• Enforce stability and performance standards across Windows fleets.
• Monitor, reliability & proactive engineering.
• Monitor endpoint health and performance using custom monitoring platforms. Proactively identify trends, performance degradation, and systemic risks before user impact.
• Design, enhance, and maintain desktop monitoring systems using: Grafana Telegraf Open Telemetry (OTEL) Collector.
• Automation, tooling & continuous improvement.
• Develop automation and remediation solutions using PowerShell, Python, Bash, or similar. Reduce manual effort by building self-healing and auto remediation mechanisms.
• Improve support for workflows, escalation quality, diagnostics, and documentation.
• Technical Ownership.
• Mentor and coach 1st- and 2nd-level teams, raising overall technical maturity.
• Provide guidance during outages or high severity incidents. Take full ownership; you drive problems to resolution, not handoffs.

Required

• Bachelor's degree in computer science, Engineering, or equivalent experience.
• 5+ years of hands-on experience supporting and engineering desktop and endpoint infrastructure.
• Proven experience operating as a 3rd level escalation engineer.
• Strong expertise in: Windows internals in corporate environments Advanced OS troubleshooting (BSODs, drivers, updates, performance issues) Enterprise Endpoint Management platforms (ie.Intune, ConfigMgr, KACE, Altiris).
• Excellent analytical, communication, and stakeholder management skills.
• Strong sense of ownership, accountability, and customer focus.

Nice to Have

• MSCA: Endpoint Administrator Associate (MD102)
• Experience querying and analyzing data using SQL, PromQL, LogQL
• Advanced scripting skills (PowerShell preferred; Python/Bash a plus)
• Experience building or enhancing endpoint reliability or telemetry platforms