Growth Partner

About the role

Basata is building a new kind of customer relationship, one that goes well beyond onboarding and check-in calls. As a Growth Partner, you'll be a trusted advisor to the medical practices we serve, helping them understand their performance, adopt the platform in ways that meaningfully improve their referral workflows, connect with patients, resulting in both better patient care and growth for medical practices. This is not a support role. It's a consultative, high-accountability position for someone who can speak the language of healthcare operations and translate it into action.

Responsibilities

• Own a portfolio of medical practice customers, serving as their primary relationship and strategic point of contact post-implementation
• Conduct regular business reviews with practice leadership, using platform data and key metrics to surface opportunities and flag risks
• Coach front desk, call center, and admin staff on workflows and best practices that drive platform adoption and referral conversion
• Deliver ongoing training as the product evolves, ensuring your customers are always getting full value from new features and capabilities
• Monitor customer health signals and proactively engage at-risk accounts before issues escalate
• Partner with the Implementation team to ensure a smooth handoff and fast time-to-value for new customers
• Serve as a structured feedback loop between customers and the Product team, capturing what's working, what isn't, and what practices need next
• Identify expansion opportunities within your book
• Operate with a high degree of autonomy and comfort in an early-stage environment where process is still being built

Requirements

You've worked within and led medical practices, understanding how they operate and what makes them successful, end to end. 5+ years of experience in customer success, account management, or similar role

Expertise in healthcare workflows. This includes referral management, front office operations, call center dynamics, and revenue cycle. You can speak credibly to practice administrators and clinical staff because you’ve had direct experience with them before

A track record of managing a book of business and being accountable to retention or growth outcomes, not just satisfaction scores

Strong coaching instincts. You know how to help a team change a habit, not just explain a feature

Experience delivering training to non-technical audiences and adapting your approach based on the room

Comfort with ambiguity and an ability to build structure where none exists — this is an early team and you'll help define how this role works

Experience using a CRM (HubSpot experience a plus) and an ability to work from data to drive customer conversations

Excellent communication skills. You can adjust your style whether you're in a room with a practice manager, a call center rep, or a CEO

Qualifications

Nice to have:

• Experience at an early-stage or high-growth SaaS company
• Familiarity with referral management or patient access workflows specifically