Growth Account Executive, U4B Health Mid Market (Sales Plan)

About The Role And Team

Clean our global transportation network by providing exceptional customer support. Our dynamic team works closely with drivers, riders, and partners to ensure seamless operations. Success in this role demands a proactive mindset, strong problem-solving skills, and the ability to handle high-pressure situations.

What You'll Do

• Deliver high-quality support through empathetic listening and swift resolution of rider and driver inquiries.
• Resolve issues by analyzing data, identifying root causes, and implementing effective solutions.
• Maintain accuracy in tracking transactions, managing user accounts, and ensuring compliance with company policies.

Basic qualifications

• Bachelor's degree in Business Administration, Communications, or a related field OR 4+ years of relevant customer service experience.
• Professional working proficiency in English (written and verbal).
• A minimum of 2 years of experience in a customer-facing role.
• Experience using CRM software and databases to manage customer interactions.

Preferred qualifications

• Advanced proficiency in SQL, with 5+ years of experience writing complex queries, joins, and stored procedures across large, multi-terabyte datasets.
• Demonstrated ability to manage high-priority escalations with a proven track record of meeting 95% CSAT.
• Experience with ride-hailing platforms and familiarity with industry regulations.
• Ability to work flexible hours, including evenings and weekends, as needed.