Group Sales Account Executive

Responsibilities

• Enthusiastically sell group tickets and on-court experiences including Primetimes, Kids Tunnels, and Anthem Buddies
• Drive revenue through the sale of single-game premium suite rentals across Celtics and Bruins games, arena concerts, and other live events
• Achie assigned revenue targets, sales goals, and productivity metrics
• Identify and pursue referral, renewal, and upsell opportunities with assigned clients
• Manage day-to-day communications with assigned clients while maintaining accurate and detailed accounts and activity records in Salesforce & Archtics
• Deliver proactive, high-touch service that strengthens client relationships and converts one-time purchases into recurring annual programs
• Support clients with all account service needs, including mobile ticketing, event-day logistics, on-court waivers, arrival instructions, and credentialing
• Create memorable client experiences by coordinating and executing pre-game, in-game, post-game, and non-gameday group assets and events
• Generate new business through strategic prospecting, internet research, targeted lead lists, ZoomInfo, and other sales intelligence tools

Qualifications

• Bachelor’s degree and related experience
• At least one year of experience in ticket sales, sales, customer service, or a related client-facing role
• Exceptional written and verbal communication skills
• Strong time management, organization, and prioritization skills, with the ability to manage multiple responsibilities at once
• Proven customer service experience, including sound judgment, responsibility, and effective problem solving
• Possess a positive, proactive, and team-oriented approach, with a commitment to achieving individual and department goals
• Show flexibility to work extended and nontraditional hours, including evenings, weekends, and holidays as needed

About the Role

The Senior Director, Group Sales will drive revenue by selling, servicing, and renewing a diverse portfolio of accounts, including youth organizations, basketball programs, community organizations, colleges and alumni associations, and companies. This role is responsible for building lasting relationships and creating memorable experiences for all group clients.

Benefits

Where an employee or prospective employee is paid within this/these range(s) will depend on, among other factors, actual ranges for current/former employees in the subject position, market and industry considerations, budgetary considerations, tenure, performance, and standing with the company (applicable to current employees), as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Pay

The expected range of annual salary/hourly rate and potential commission, if applicable, is included below.

Schedule

Hourly Rate Range: $15.38 - $16.35 per hour
Potential Annual Commission: $30,000

About Company

Throughout the Boston Celtics’ storied history, they have long stood for equality and respect, including drafting the first African American player, hiring the first African American coach, and playing the first all-black starting five. The Celtics have won a record 18 NBA Championships spanning six decades, including eight in a row from 1959-1966, and winning their most recent in 2024. In addition, 52 former Celtics players, management, coaches, or staff have been inducted into the Naismith Memorial Basketball Hall of Fame. The team has been operating under local ownership since 2002.