Group Operations Leader

Essential Job Duties

• Directly lead Operations Managers and oversee the performance of Office Managers and clinic staff.
• Establish operational standards and ensure consistent execution across all clinic locations.
• Maintain full operational P&L accountability for assigned clinic operations.
• Monitor financial performance including: Revenue and visit volumes, Provider productivity, Value-based performance, Expense management.
• Identify operational opportunities to improve financial performance while maintaining quality of care.
• Partner with finance leadership on budgeting, forecasting, and performance reviews.
• Own the performance management framework for clinics, including operational KPIs and scorecards.
• Monitor and improve performance metrics such as: Patient access, Visit volumes, Provider productivity, Patient experience, Risk adjustment performance, Quality metrics.
• Implement process improvements to enhance operational effectiveness.
• Present clinic performance updates and improvement plans to executive leadership.
• Partner closely with the Chief Medical Officer, Medical Directors, and provider leadership to support clinic performance.
• Ensure strong operational support for physicians and advanced practice providers.
• Lead initiatives that improve provider experience, clinical workflow, and productivity.
• Facilitate communication between operational teams and clinical leadership.

Required Education and Experience

• Minimum Education required: Bachelor’s degree in healthcare administration, Business Administration, or related field. Master’s degree (MBA, MHA, MPH) preferred.
• Minimum Experience Required: 7+years of healthcare operations leadership experience. Multi-site clinic management experience. Experience managing clinic P&L performance. Proven ability to lead operational improvement initiatives. Strong leadership and team development experience. Experience in value-based care environments (Medicare Advantage, ACO, risk-based contracts) preferred. Experience managing large physician networks or MSO-supported practices preferred.

Key Competencies

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a fast-paced environment.