Group Operations Lead

About the role

This position supports the Senior Vice President by improving coordination, follow-through, reporting discipline, and issue visibility across the business unit. The role requires a trusted, proactive, and highly organized leader who can operate with limited direction, manage competing priorities, and translate leadership intent into coordinated action across the business unit.

Responsibilities

• Help establish and maintain the business unit operating rhythm, including leadership syncs, contract reviews, staff meetings, customer preparation sessions, internal tasker reviews, and recurring status updates.
• Track internal taskers, assignments, deadlines, cross-functional action items, decisions, commitments, risks, and follow-ups across the business unit.
• Improve consistency in how operational information is collected, organized, briefed, and reported to senior leadership.
• Identify operational gaps, emerging risks, dependencies, and seams across contracts and teams; consolidate relevant information and elevate issues that require leadership attention or decision.
• Serve as a central operational integrator across directors, program managers, supervisors, and corporate support functions.
• Maintain awareness of contract execution status across the business unit portfolio, including key deliverables, schedules, milestones, staffing needs, funding status, customer commitments, and operational risks.
• Carefully coordinate with program managers, directors, finance, contracts, HR, recruiting, security, and other functional teams to support timely issue resolution and contract execution.
• Aid in contract startup, transition, closeout, recompete, and task order activities by tracking actions, coordinating inputs, and ensuring responsible parties have visibility into deadlines and dependencies.
• Assist with preparation for contract reviews, customer engagements, leadership briefings, and internal performance discussions.
• Help ensure contract operations remain aligned with customer expectations, corporate requirements, and business unit priorities.
• Workforce Coordination and Employee Lifecycle Support
• Support workforce planning across current contracts, projected growth areas, recompetes, and new business opportunities.
• Track recruiting actions, interview status, candidate progress, clearance timelines, onboarding requirements, workspace needs, start-date readiness, and other employee lifecycle actions.
• Coordinate with directors, supervisors, HR, recruiting, security, training, and facilities to help ensure employees and supervisors receive timely support.
• Monitor key workforce actions such as performance review cycles, mandatory training, certification needs, onboarding progress, employee engagement concerns, retention issues, and other matters requiring leadership visibility.
• Help connect new employees to the appropriate supervisor, contract, team, and business unit resources during onboarding and integration.
• Corporate Administration, Compliance, and Reporting
• Manage or coordinate recurring corporate data calls, internal reporting requirements, compliance actions, administrative submissions, and time-sensitive requests affecting the business unit.
• Track completion of mandatory training, timesheet compliance, performance review deadlines, policy acknowledgments, reporting inputs, and other recurring corporate requirements.
• Consolidate inputs from directors, program managers, supervisors, and functional leads into accurate, executive-ready reports and roll-ups.
• Prepare or maintain dashboards, trackers, action lists, and summaries that provide leadership visibility into operational status, risks, staffing, financial health, compliance actions, and priority items.
• Help ensure administrative requirements are completed accurately, on time, and with minimal disruption to program execution and senior leadership focus.
• Leadership Support and Decision Enablement
• Support the Senior Vice President by translating leadership intent into coordinated actions, clear tasking, and disciplined follow-through.
• Prepare leadership for customer, corporate, partner, and C-suite engagements by consolidating relevant context, open issues, decisions, risks, and recommended talking points.
• Filter, prioritize, and organize issues requiring senior leader attention while helping resolve operational matters at the appropriate level.
• Drive follow-through on leadership decisions, business unit initiatives, internal priorities, and recurring operational commitments.
• Provide candid assessments of operational health, execution risk, workforce issues, organizational friction, and areas requiring improved process discipline.
• Business Development and Growth Support
• Track business development opportunities, recompetes, solicitations, customer needs, partner pursuits, and pipeline activities relevant to the business unit.
• Capture leads, technical subject matter experts, and corporate business development resources to gather timely inputs for opportunities and proposals.
• Support proposal development and capture activities by coordinating resumes, past performance inputs, staffing data, technical content, operational details, and internal review actions.
• Help capture lessons learned, contract performance insights, customer feedback, and business unit capabilities that can inform future growth efforts.
• Support customer and partner engagements when operational context, portfolio awareness, or business unit coordination is required.
• Process Improvement and Scalable Operations
• Identify recurring operational friction points and develop practical solutions that improve speed, accountability, communication, and consistency.
• Improve internal processes for task management, reporting, onboarding, staffing coordination, contract reviews, issue escalation, and leadership updates.
• Support after-action reviews, lessons learned, and continuous improvement across programs and internal initiatives.
• Standardize templates, trackers, meeting rhythms, reporting formats, and operating procedures where they improve clarity and efficiency.
• Help the business unit mature repeatable, scalable operating practices that support continued growth without slowing execution.

Qualifications

• 8+ years of experience in business operations, program operations, portfolio coordination, program management support, or related operational leadership roles.
• Experience supporting DoD, Intelligence Community, federal government, or government contracting environments.
• Experience coordinating across multiple stakeholders, including program management, contracts, finance, HR, recruiting, security, business development, and senior leadership.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, taskers, and action items in a fast-paced environment.
• Strong written and verbal communication skills, including the ability to prepare concise leadership updates, status reports, action trackers, meeting summaries, and executive-level briefings.
• Ability to synthesize information from multiple sources, identify key issues, and present decision-ready updates to senior leadership.
• Working knowledge of contract operations, workforce coordination, compliance tracking, internal reporting, and corporate administrative processes.
• Proficiency with Microsoft Office tools, including Word, Excel, PowerPoint, Outlook, and Teams.
• Ability to operate with discretion, sound judgment, and professionalism when handling sensitive personnel, contract, customer, or business information.