Operations Team Lead

Demonstrated Responsibilities

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.
• Execute store shipment deliveries and lead team in accurately and efficiently processing product to maximize productivity.
• Maintain equipment, devices, communication boards, and organization of back-of-house areas to promote efficiency.
• Communicate daily goals and key tasks.
• Model behaviors that support building team knowledge to enhance individual and store operational results.
• Utilize shipment systems and tools to effectively plan and execute inbound and outbound activities.
• Participate in weekly leadership workload planning meetings to ensure all operational tasks are planned and scheduled.
• Lead shortage control and inventory accuracy in designated areas by acknowledging manifests, executing product transfers, and processing damaged items timely.
• Champion team knowledge of inventory management, asset protection procedures, safety guidelines, and security protocols.
• Track store supply usage and place replenishment orders to maintain adequate levels.
• Support the team in execution of facilities processes, including lighting/recycling programs, work orders, store maintenance, and housekeeping responsibilities.
• Champion associate engagement, sharing team successes, and celebrating associate achievements.
• Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.
• Support in-store customer experience by providing excellent customer service and supporting the store during key coverage periods.

Qualifications

• Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Communicate with excellence.
• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
• 1+ years of retail experience and a dedication to customer service excellence.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
• Able to push/pull receiving equipment weighing up to 500 lbs.

Skills

• Data-driven decision making
• Team leadership and collaboration
• Inventory management and asset protection
• Customer service excellence
• Technology proficiency
• Flexibility and adaptability
• Time management and organizational skills
• Physical stamina and mobility

Benefits

(Not specified)

Pay

(Not specified)

Schedule

(Not specified)