Group Manager – Enterprise Risk

Major Activities

• Work closely with Third Party Administrator (TPA) on GL, WC claims reporting, managed care, pharmacy management, and legal management and settlement.
• Review loss runs monthly for opportunities for closure and expense reserve adjustments.
• Conduct regular (but not less than quarterly) claim reviews with third-party administrator (TPA) and broker claims control consultant.
• Has oversight responsibility for working with TPA in communicating with carriers in putting them on notice when claims meet recording requirements from the insurance policy.
• Maintain prompt claim reporting procedures and provide appropriate training to team members handling claims and injury counselor roles.
• Ensure that computer reporting and tracking systems are properly utilized, maintained, updated, and backed up.
• Supervise and drive communication with injured team members to bring about claims closure and appropriate medical treatment and facilitate their return to work following injury, working with all parties involved.
• Oversee the management of legacy claims.
• Collaborate with legal counsel on pertinent claims matters and pursue subrogation where appropriate.
• Partner with in-house counsel on litigated risk matters.
• Represent the company in claims matters; attend depositions, mediations, and trials, representing the company as necessary.
• Work with Financial Accounting monthly on store chargebacks and credits for claims.
• Ensure that all state-required notices (e.g., Worker's Compensation) are issued for postings upon annual renewal.
• Work with third-party actuary in providing information to develop appropriate reserves for company accruals and overall performance assessment.
• Manage claim-related discovery requests.
• Manage Certificate of Insurance requirements.

Administrative/Legal

• Maintain awareness of pertinent legislative activity through professional and trade journals and organizations like the Risk and Insurance Management Society (RIMS).
• Supervise, train, and develop a team of high-performing team members to provide top-quality service to our customers, team members, and TPA business partners.
• Develop Standard Operating Procedures (SOPs) for the stores and other corporate facilities to support requirements and processes for claims administration and other risk-related requirements.
• Develop and maintain monthly organizational reporting reflecting performance results.
• Participate in Benchmarking/Best Practices sessions to reduce costs and manage risk.
• Establish and monitor litigation management/defense attorney contacts.
• Timely accounting and processing of all invoices.
• Trains and develops a team of risk coordinators.
• Conduct regular training with business partners with respect to the proper handling of incidents and claims.
• Aid in the preparation of materials for the Audit Committee of the Board of Directors.

Risk Management

• Work closely with designated insurance broker and Michaels Finance team in coordinating requirements in the pursuit of insurance including obtaining all required company data and completion of applications.
• Present departmental information and prepare reports for management as appropriate.
• Analyze the performance of Michaels Risk Program and provide recommendations for improvement.
• Cookordination insurance broker and carrier services and requirements both internally and externally to support lease and contractual requirements while minimizing risk.
• Conduct visits of stores, distribution centers, and frame manufacturing facilities to keep abreast of company activities to ascertain the nature and extent of risk and potential losses.

Other Duties

Other duties as assigned.

Minimum Knowledge/Skills/Abilities

• Bachelor’s degree in Finance, Risk Management, or Business.
• Professional designations such as CPCU, ARM, CRM, etc.
• Active participation in industry professional organizations (RIMS).
• Technical proficiency in insurance strategies and application.
• Working knowledge in business law.
• Solid skills with Microsoft Office products, including Excel, Word, and PowerPoint.

Minimum Type Of Experience

• 15+ years or more experience in claims management, including workers’ compensation, general liability, property, and return to work.
• Proven leadership skills and experience.

Qualifications

Minimum qualifications:

• Federal, state, and local legal requirements of the job.
• Equal Opportunity Employer.
• Robust benefits for full-time and part-time Team Members.

Benefits

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.