Group Air Advisor for University Travel

About the role

Provide travel services for meeting and incentive attendees, including arranging domestic and international air, rail, ground transportation, hotel, and other travel services as requested. Utilize communication skills and teamwork to deliver optimum service and achieve high customer satisfaction, as well as develop strong collaborative relationships with clients and vendors.

Schedule

8AM - 5PM CT

Responsibilities

• Communicate with customer in verbal and written form regarding their meeting or incentive trip, paying close attention to the policies and parameters unique to each program.
• Arrange all travel related services. Including, but not limited to, bookings, such as air, rail, car, car service, hotel, seat assignments, and any other accommodations requested by the client.
• Understanding of international travel, including fares and pricing, available resources and travel documentation requirements.
• Be consultative with customer, adhering to organization’s guidelines.
• Assist customers with various needs, such as travel changes, split forms of payments and special requests, including any necessary problem solving.
• Quality Control each reservation before queuing to the relevant ticketing/quality control queue.
• Ability to quickly assess information, anticipate issues and outcomes, and make effective decisions including ability to draw clear conclusions.
• Escalate to leadership for guidance when necessary.
• Review incoming correspondence and materials as needed; prioritize, summarize, and respond in a timely manner.
• Maintain all reservations in a completed state regardless of if authorization to ticket received at time of call.
• Monitor assigned queues and tasks throughout the workday to ensure reservations and tasks are accurate and complete.
• Responsible for insuring that all tasks within their team are completed or re-assigned by end of shift.
• Work independently and with leadership team when necessary to make effective decisions, including resolving customer service issues.
• Collect payment from customer for travel services according to Client’s Travel or Meeting Policy and Travel and Transport Policy and Procedures.
• Read daily briefings and industry announcements to keep abreast of industry developments.
• Participate in training opportunities to maintain and expand travel knowledge and customer service skills.
• Maintain a comprehensive working knowledge of GDS and any other product used for specific account being handled (i.e. TravelQuote, Leap Advisor, Group Track, Online Booking Tools, Quality, Banx, etc.)
• Maintain productivity goals as set by leadership.
• Ensure strong intra departmental communication, display positive team spirit, and ensure exemplary customer service.
• Other duties as assigned.

Qualifications

• High School Dipl