Group Account Director

Responsibilities

• Lead the strategic direction of your portfolio by identifying new opportunities, setting team goals, and maintaining focus on long-term client growth and retention.
• Develop annual growth plans for your assigned portfolio and lead your teams to drive strategic value for clients, driving organic growth opportunities.
• Partner closely with your Account teams and lead development of the individuals and the group. Provide active coaching and mentoring while leading by example.
• Partner with the Head of Account Management to drive best-practices and continuous improvement of the discipline.
• Contribute strategically to direction of the Customer Experience (CX) function, leading key initiatives and collaborating with Project Management counterparts.
• Actively participate in new business efforts beyond organic growth by contributing to strategic pitches, building client partnerships, and identifying cross-functional opportunities that align with agency capabilities and client needs.
• Work closely with the project management team to ensure smooth coordination between internal teams and client-facing needs, addressing both operational details and strategic goals.
• Navigate competing priorities across teams, ensuring resources are aligned with client and business needs while proactively identifying and mitigating project risks.
• Oversee financial management, focused on growth and profitability, while maintaining budget alignment and delivering actionable insights to senior management and clients.
• Foster cross-functional collaboration with creative, production, and strategy teams to implement client-centric solutions that deliver measurable results and align with the company’s goals.
• Champion a culture of excellence in the department, ensuring alignment with company values and business objectives.

Qualifications

• 10+ years of experience in account management within a mid-to-large marketing or advertising agency.
• Proven track record leading and growing multi-million dollar accounts.
• Deep experience in people management.
• Strong leadership and communication skills.
• Ability to deliver strategic, client-focused solutions.
• Bachelor’s degree or equivalent experience required.