Account Director

Responsibilities

• Drives the process and details, and leads tactical plans.
• Forecasts budgets.
• Develops and administers clients’ budgets based on accurate estimating and tracking of hours, out-of-pocket expenses, and reconciliation against estimates.
• Raises client awareness as to when changes in client direction affect estimates.
• Thorough knowledge of contract and its implications.
• Sound decision making regarding hours dedicated to jobs, what to prioritize.
• Thorough knowledge of all basic financial tools necessary to account management.
• Trouble shoots: Solution oriented. Knows when things might get off track in agency operations. Uses experience and judgment to proactively solve for potential problems before they get too big.
• Ability to solve client issues, independently moderate conflicts and influence management decisions.
• Team Leadership: Takes on wider, formal and informal leadership responsibilities within the agency.
• Management: team leader, provides clear and fair direction & feedback to junior account staff.
• Strategy Vision: Develops communication objectives & strategies (e.g. marketing/brand platform briefs).
• Demonstrates passion for the brand.
• Tactics and Execution: Develops marketing/brand platform briefs. Owns the agency process. Shows resourcefulness and thoroughness in developing tactical plans, including budgets and timelines.
• Production: Supervises and effectively manages the production of client-approved marketing tools.
• Creative: Collaborates on creative brief development.
• Assumes responsibility for the writing and preparation of marketing communications plans and proposals.
• Communication: Communicate key Client issues/initiatives to team accurately and in timely manner.
• Demonstrates the ability to think creatively and strategically.
• PHCG Offerings: Basic knowledge of PHCG businesses, offerings, and tools.
• Client Relationship: Builds trusting relationships with client counterparts. Is seen as strategic, integral to the account, and offering added value.
• Relationship: Frequent, positive client contact with key clients.
• Brand Champion: Ensures everyone focused on brand strategy and positioning: client, account team, and other internal departments.
• Agency Champion: Understands, communicates and advocates the agency POV (point-of-view).
• Presentations: Ensures client is kept apprised of all account activity: this includes ultimate responsibility for ensuring that appropriate written reports are delivered accurately and quickly. Presents complex data or messages in clear, succinct, compelling manner to client.
• Lead role in ensuring timely, accurate client documentation & correspondence.

Qualifications

• Previous Experience Needed:
• Knowledge and understanding working in Agile, a familiarity of SCRUM, sprints, sprint planning and retrospectives.
• Manage digital projects with a expertise in website development and technology solutions.
• Understanding and/or familiarity with Salesforce and Adobe marketing platforms.
• Development and production of modular content and deployment in the U.S. and abroad.
• Email marketing experience and expertise.
• Social media marketing end-to-end experience.
• Digital Agency experience.

About You

• Exhibits Integrity and Trust.
• Exhibits Self Development.
• Bachelor's degree.
• MBA, Masters in Marketing or related discipline preferred.
• Experience in healthcare communications environment preferred.
• 7+ years experience.

Additional Information

• Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger.
• We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.
• We provide robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive.
• The Company anticipates the application deadline for this job posting will be 8/1/2026.