Account Director

Responsibilities

• Ensure overall client satisfaction and health of the business, with a focus on achieving high Net Promoter Scores (NPS).
• Focus on building client trust and broadening of stature within the client organization.
• Serve as the subject matter expert by having a clear understanding of the client’s business and their industry.
• Led and provide a Point of View (POV) to the account and creative teams with all client initiatives to ensure client strategy and objectives are met, ensuring "no surprises" for the client.
• Help the client navigate internal processes and challenges effectively.
• Manage teams on multiple programs/projects simultaneously while meeting all deliverable deadlines.
• Responsible for organic account growth and retention, uncovering new opportunities for expansion of scope, contributing to profitable growth.
• Champion cohesive team environments that are open and collaborative with the ability to create energy and excitement around ideas.
• Pull integrated activities together across agency partners, departments, and disciplines to move client business through production to launch.
• Assess and recommend successful strategies for building efficiencies, streamlining operations, and enhancing the value of the agency to the client.
• Pay sharp attention to detail to ensure agency work follows digital marketing best practices and leading technologies.
• Professionally manage a variety of engagements while being held accountable for deliverables that are on-time, on-budget, and of maximum value for client growth.
• Build and maintain relationships with core clients by regularly collaborating onsite at client offices in Dallas - approx 2 days per week.

Requirements

• Hands-on experience running accounts, working with senior stakeholders, and successfully organizing, managing, and delivering a diverse range of innovative projects.
• Strong background in digital and performance marketing or brand consultancy environment.
• At least 10 years of marketing or advertising experience required.
• Experience in the telecommunications industry.
• Proven track record of structuring, leading, and developing complex client relationships while communicating effectively across functional teams.
• Entrepreneurial attitude partnered with a strong business acumen; ability and drive to bring people together, create energy around ideas, and recommend actionable strategies.
• Intuitive and perceptive, with outstanding communications skills; comfortable and confident in strategic discussions and presentations to clients and stakeholders.
• Excellence in organization and management; conscientious, and skilled at solving issues at all project levels while supporting colleagues and clients.
• Strong relationship building qualities.
• Experience identifying business development opportunities and translating them into actionable growth opportunities.
• Able to gracefully manage multiple programs and/or projects in a fast-paced environment.
• Self-starter with a passionate attitude and sense of commitment to get the job done quickly, properly, and with the highest quality.
• Excellent analytical and process-oriented skills.