Ground Transportation Coordinator

Responsibilities

• Responsible for the safe and orderly dispatching of taxicabs from the Terminal, coordinating movements of taxicabs from/to the Holding Lot, Ground Transportation (queuing) Area (GTA), and Terminal Passenger Loading Zone (Loading Zone).
• Monitor taxicab compliance with applicable policies and procedures.
• Monitor/coordinate activities of other commercial vehicles and Airport employee shuttle vehicles as directed.
• Provide exceptional customer service to the traveling public at FLL.
• Provide transportation information to Airport patrons.
• Manage all activities in the Loading Zone (including sidewalk) to ensure passenger and taxicab safety (and limit congestion).
• Greet passengers at taxi curbside in Ground Transportation area of airport and offer them assistance or directions.
• Ensure that a sufficient number of taxicabs are available for the traveling passengers, and dispatch taxicabs to various loading points at terminal.
• Communicate with drivers, co-workers, and supervisors and address any concerns.
• Write factual reports regarding items that deviate from normal operation.
• Order luxury limousines from Ground Transportation when needed, and log information regarding limousines on limo logs.
• Identify and report any safety issues immediately to supervisor.
• Clean and maintain surrounding work area (to include glass cleaning, and sweeping of trash).
• Clean break room (to include empting trash, vacuuming, wiping down of table).
• Complete other duties may be assigned.

Qualifications

• Must be 18 years of age or older at time of hire.
• Knowledge of metro area is desirable.
• Customer service experience preferred.
• Prior airport experience is preferred.
• Must have an excellent attendance and arrive to work on time when scheduled and have access to reliable transportation.
• Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.
• Licence Requirement: The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.
• Language skills: Must be able to read and write English exceptionally well. Ability to communicate effectively with passengers, drivers, and co-workers on socio-economical levels. Ability to read, and comprehend simple instructions, and short correspondence. Be able to write simple correspondence and/or reports legibly. Ability to effectively present information one-on-one and in group situations to passengers, and drivers.
• Mental Skills: Ability to add and subtract two digit numbers. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to make sound judgments. Ability to educate others about policy/procedures not enforce policy/procedures. Ability to apply patience when communicating with others in difficult situations.

Physical Demands and Work Environment

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; talk and listen.
• Employees are regularly exposed to outside weather conditions including snow storms, and extreme heat.
• This position is 100% outside work!
• Employees work in and around potentially dangerous traffic situations, and employees are to be safety conscious at all times.
• Employees are frequently required to reach and or sign (communicate) with hands and arms.
• Employees on occasion must lift/move up to 50 lbs.
• Employees are regularly exposed to high levels of noise and/or fumes from either vehicles or airplanes.