Transportation Coordinator

About the role

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Summary

The Transportation Coordinator is responsible for providing hands on customer service and customer assistance for the prompt, effective transportation, clearance, import, export and routing of both domestic and international parcels in accordance with proper procedures for BGS customers. This position functions in an armed environment. This position requires the enforcement of rules to protect the premises and property of Brink's and its customers and in armored vehicles in transit, as well as the safety of persons on the premises of Brink's and its customers, including armored vehicles.

Key Responsibilities

• Receive incoming calls, e-mails and faxes from customers, Brink’s U.S. branches, Brink’s affiliates and agents and respond to requests for rates, billing issues, service queries, in a timely manner
• Cook up day-to-day activities of the Export team
• Interface and coordinate smooth operation of the Export Department with customers, airlines, and field locations
• Interface with Regional Managers to respond to concerns and issues from field office operations and maintain relationships with customers and overseas affiliates
• Partner with operations staff to determine accurate operational service capabilities
• Responsible for meeting all IATA and US Customs requirements in document generation and cargo handling
• Fully prepare and submit service orders/quotation paperwork for timely billing and analysis purposes
• Maintain/submit special logs, reports, and records as requested
• Handle service concerns diplomatically, channeling complaints to other appropriate personnel as needed
• Determine and secure paperwork required for all international moves, including (but not limited to) commercial invoices, special customs paperwork, etc.
• Determine whether a courier is required on a given shipment, and make courier arrangements with the appropriate gateway airport office
• Respond to inquiries regarding the status of items in transit through our system
• Work closely with other members of the department to ensure the appropriate completion and distribution of the workload and maintain a high quality of service to the customers via time efficient and effective response to voice mail, e-mails, and phone calls and by always ensuring that each customer is treated with the utmost respect and consideration

Minimum Qualifications

• Minimum 3 years of hands on air freight Export coordination experience including but not limited to routing of shipments, pricing, routing
• Data entry and ensuring an outstanding customer service experience
• Minimum of 3 years working with Microsoft Office and other transportation field software programs – both industry based and proprietary
• Able to work weekends, holidays and/or extended hours

Preferred Qualifications

• Experience in a fast-paced high volume Export department for an air freight forwarder
• More than 3 years of experience servicing customers in the transportation/logistics industry as a coordinator, shipment router or other similarly situated air freight forwarding professional
• Good basic math skills
• Transferrable internal BGS experience in Exports, Customer Service or other Operational position with working knowledge of BITS, ATLAS and GARCIA
• Knowledge of Cargo Wise operating system

Professional Skills

• Professional, positive demeanor
• Excellent customer service
• Collaborative work style
• Good ethics and integrity
• Ability to work independently and as a productive member of a team
• Strong attention to detail
• Analytical problem solving

What's Next?

Thank you for considering applying for a job at Brink’s. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature. Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X. Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Brink’s is also committed to providing a drug-free workplace.