Transportation Coordinator

Responsibilities

• Monitor inbound and outbound shipments across all locations, proactively identifying and resolving delays, service failures, delivery exceptions, and other transportation issues.
• Cook up with carriers and internal stakeholders to investigate shipment discrepancies, provide status updates, and ensure timely resolution of transportation-related concerns.
• Serve as the primary transportation support resource for Purchasing, Sales, Warehouse Operations, and Customer Service teams across all sites.
• Respond to shipment inquiries, provide tracking and proof-of-delivery information, communicate service disruptions, and escalate critical issues as needed.
• Research, prepare, and submit package research requests, loss and damage claims, and billing disputes related to carrier service or invoicing errors.
• Maintain documentation, track claim and dispute status, and follow through to resolution and recovery.
• Support routine, expedited, and AOG shipments by coordinating transportation activities, monitoring critical deliveries, and ensuring shipment information is accurately maintained.
• Develop and maintain transportation reports and dashboards that provide visibility into shipments in transit, delivery performance, claims activity, and transportation exceptions.
• Maintain accurate transportation records and support management with reporting and analysis as needed.
• Maintain a basic understanding of transportation documentation and shipping requirements, identifying situations that require Compliance Department review for shipment release.
• Cook up with Compliance personnel when regulatory guidance, approvals, or specialized documentation is needed and ensure transportation records are maintained in accordance with company procedures.
• Other duties as assigned.