Ground Support Agent - Catering

Location: Teterboro, NJ, US, 07608 – Onsite

About the role

The Ground Support Agent – Catering is responsible for delivering exceptional 5-star service by ensuring the accurate, timely, and professional preparation and delivery of catering and related service items to aircraft at the Fixed Base Operator (FBO) in Teterboro, NJ. This role plays a critical part in creating a seamless and elevated experience for passengers and crew by coordinating catering orders from receipt through aircraft delivery while maintaining the highest standards of presentation, cleanliness, food safety, and operational efficiency. The ideal candidate takes pride in delivering outstanding service, works effectively as part of a team, and consistently follows all food safety, sanitation, airport, FBO, and company procedures while contributing to a polished and welcoming customer experience.

Requirements

• Associate degree in Hospitality or a related field, or 2–3 years of relevant experience, or an equivalent combination of education and experience.
• Experience in the aviation industry or a related field, such as hospitality, is preferred.
• Basic knowledge of computer skills such as MS Outlook, Word, PowerPoint, and Excel.
• Ability to remain calm and perform effectively in a fast-paced, high-pressure environment.
• Demonstrated cultural awareness and sensitivity when working in diverse environments.
• Must have a valid driver’s license.
• Strong personal values aligned with Jet Aviation’s core values of Trust, Honesty, Alignment, and Transparency.
• Ability to obtain an airport ID badge within 30 days of employment.

Responsibilities

• Welcome and assist passengers and crew arriving at and departing from the FBO, providing exceptional 5-star service throughout the FBO, ramp, and street-side areas.
• Provide proactive, professional concierge-style service, respond to customer requests, and coordinate with internal teams to ensure a seamless customer experience.
• Receive, inspect, organize, and prepare catering items, beverages, equipment, and supplies according to flight requirements, client specifications, and quality standards.
• Prepare accurate, complete, properly presented, and clearly labeled catering orders for aircraft delivery.
• Coordinate timely delivery and pickup of catering orders, equipment, and service items to and from aircraft.
• Wash, label, organize, and properly store aircraft dishes, glassware, utensils, and reusable service items.
• Prepare and organize snacks, plants, flowers, and other specialty items based on customer, crew, and flight requirements.
• Coordinate customer requests and support internal teams to facilitate efficient arrivals, departures, and aircraft servicing.
• Maintain clean, organized, and sanitary catering, storage, FBO, and work areas.
• Follow all company, airport, FBO, food safety, sanitation, security, and operational safety procedures.
• Maintain knowledge of Jet Aviation services and offerings and communicate available services to customers as appropriate.
• Maintain knowledge of local and regional hotels, dining, transportation, entertainment, and events to support customer and concierge requests.
• Manage multiple catering orders and time-sensitive customer requests efficiently in a fast-paced, high-service environment.
• Communicate professionally with passengers, crew, flight departments, vendors, and internal teams to consistently meet service expectations.
• Maintain a professional appearance, positive attitude, and service-focused approach while representing the FBO and Jet Aviation.
• Work flexible hours, including nights, weekends, holidays, and varying shifts based on operational needs.

Schedule

Aviation operates on a dynamic schedule—things can change fast, and success depends on team members who can adapt. The operation runs 24 hours daily, 7 days weekly. The initial assignment is the 1st shift (morning 7 am – 3 pm), with potential changes over time as business needs evolve. Training lasts approximately 4–6 weeks, with hours differing based on operational and training needs. After training, you will transition to the assigned shift.

Pay

The baseline range for this non-exempt position is $21 - $23 hourly, equivalent to $43,000 - $47,000 annually, plus a performance-based bonus up to 5% of annual salary.

Benefits

• Financial Perks: Base hourly pay + overtime paid over 40 hours in one week; holiday pay + paid time off (including 3 floating holidays); 401(k) benefits with $1 for $1 match up to 6%; General Dynamics Employee Discounts.
• Wellness and Health Perks: Multiple Medical, Dental & Vision insurance options for employees only or employee + additional family members; paid sick time; Employee Assistance Program; Wellness Programs; Health Awards.
• Performance Perks: Annual Merit Increase opportunity; annual bonus potential up to 5%.
• Continued Education Perks: Tuition Reimbursement for approved continuing education pursuits.

Physical Demands and Work Environment

The physical demands and work environment described are representative of those an employee may encounter while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to use hands and fingers to handle, feel, and reach.
• Frequently required to stand, walk, and sit; may occasionally require climbing, balancing, kneeling, crouching, or crawling.
• Must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds, including overhead.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work in both upscale customer-facing areas and active operational environments.
• Exposure to moderate to loud noise levels, particularly during aircraft arrivals and departures.
• Frequent exposure to vibration and occasional fuel fumes.
• Must be willing and able to work in all types of weather conditions.
• Hangar and ramp environments may involve exposure to extreme hot and cold temperatures depending on the season.