Catering Specialist

About the role

At Fogo de Chão, we strive to give our guests an unforgettable dining experience of discovery while showcasing the Culinary Art of Churrasco. Our mission is to ignite fire and joy to care for our team, our guests, and our communities. We believe better futures start when we bring our best to the table every day to Feed a Purposeful Future – starting with our team members. The Catering Specialist coordinates catering, including pickup and delivery orders, and facilitates activities to enhance the guest experience with all catering events, convey the organization’s gratitude for their patronage, and preserve/share the festive, hospitable, and gracious spirit of Southern Brazilian traditions.

Requirements

• Must be pleasant in dealing with guests and team members, with ability to perform in demanding situations
• Must be physically capable of performing basic duties
• Must be able to endure prolonged walking and standing
• Must have 2 years of experience in a Restaurant/Retail/Hospitality Customer Service position
• Must be knowledgeable of Fogo’s menu and mission
• Must have the ability to frequently lift and/or move up to 30 pounds
• Must be able to physically drive a vehicle
• Must have a valid driver’s license and current auto insurance
• Must have the ability to use personal vehicle for deliveries and offsite events

Responsibilities

• Guide guests through catering menu, offerings, and pricing
• Lead and assist with the planning of their menu and order
• Identify and facilitate delivery special requests
• Coordinate order details with restaurant team
• Lead service and schedule all catering pickups and deliveries
• Prior to event date, confirm all details of each catering order with the guest to ensure proper execution: menu, specific pick-up or delivery time, delivery type, packaging needs, special requests, and delivery special instructions
• Execute all catering orders and deliveries with the highest standard of organization and accuracy
• Provide a hospitable experience throughout the catering/delivery process
• Train Assistant Catering Specialist on Fogo service standards
• Be prepared to respond to and resolve guests’ concerns and questions in a direct, concise way
• Anticipate and prevent potential service or product breakdowns
• Escalate guest and team questions, concerns, or issues directly to management immediately
• Be knowledgeable of all catering menu items, their contents, and preparation methods
• Follow up on all catering inquiries/leads to secure future business
• Stay informed about all company marketing and promotional activities
• Coordinate and attend local events as requested
• Attend business and networking events as requested, with the sole purpose of growing catering brand awareness
• Be attentive to any object, condition, or substance that might cause injury to a guest or fellow team member
• Adhere to all Fogo safety rules and guidelines
• Perform all reasonable tasks assigned by management

Benefits

• Medical, Dental, and Vision insurance available for full-time, hourly team members on the first of the month following 60 days of employment
• Company-paid Life Insurance and Short-Term Disability provided where allowed
• Comprehensive voluntary benefits package including Critical Illness, Hospital Indemnity, Accident Coverage, Permanent Life, and Pet Insurance
• Part-time team members offered a Minimum Essential Coverage (MEC) Health plan in addition to Dental, Vision, Short-Term Disability, and Life Insurance (coverage can start as early as the first of the month following hire date)
• Part-time team members offered enrollment in voluntary benefits including Pet Insurance, Legal, and ID Protection