Catering Specialist

Essential job functions

• Exhibits exemplary guest service throughout the entire process of their delivery order or full-service event.
• Handles multiple priorities, works under stress, and exercises good judgment when dealing with guest situations and complaints.
• Daily oversight and manages logistics of Catering Operations.
• Manages timeline & appropriate planning for both people and product.
• Fulfills responsibilities as taught and managed by Catering Operations Manager.
• Follows recipes and procedures to ensure product is prepared and maintained to specifications.
• Comprehends all preparation and production sheets and tools as they pertain to the catering department and uses them in daily operations and training situations.
• Manages any issues or conflicts in a professional and productive manner.
• Sets a standard of personal appearance that shows pride in the position and instills that pride to other employees.
• Works in all weather conditions to complete tasks and ensure guest happiness.
• Performs side duties including cleaning catering equipment, organizing supplies, washing catering dishes, sanitizing workstations, and other food production duties.
• Manages and maintains catering vehicles, including proper recordkeeping of service and maintenance.
• Complies with all health and safety regulations.
• Organizes, leads, and motivates their store’s catering team.
• Works directly with employees to teach, train, and uphold all of our catering standards.
• Capable of placing to-go orders and handling all phone calls that come into the restaurant with a friendly voice.
• Communicates directly with store and catering management on a consistent basis to ensure complete guest satisfaction.