Greeter - University of Maryland Medical Center

About the role

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn.

Responsibilities

• Maintains pleasant, friendly and professional demeanor with all Guest/Patients, co-workers, and clients. Acknowledges and greets Guest/Patients with a professional and friendly demeanor. - 25%
• Answers the telephone promptly and politely; within client/Towne Park standards. Uses salutation of the day. - 25%
• Demonstrates a willingness and ability to assist others. Monitors and responds to emergencies on a priority basis. - 10%
• Practices proper client and/or Towne Park phone etiquette. Assists visitors with directions, information and other inquiries. - 15%
• Provides Guest/Patients with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Ensures that patient and business confidentiality is maintained at all times. Delivers messages, items and/or amenities as requested. - 15%
• Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately. Uses only equipment trained to use and operates all equipment in a safe manner. Is knowledgeable of hospital disaster codes and response plans. Follows client standard operating procedures for disaster codes and response plans. - 10%

Qualifications

• Education: High school diploma or general education degree (GED).
• Required Licensure, Certification, Etc.: Must be at least 18 years of age and be able to pass a criminal background and drug screen.
• Work Experience: One to three month(s) related experience and/or training; OR equivalent