Greeter / To-Go Specialist

About the role

Join a winning team at Primanti Bros., an iconic Pittsburgh-based brand known for its boldness and attitude. We are not just another sports bar, family-friendly restaurant, or sandwich shop. Our brand is built on three core values: being FANATICAL about our guests, fostering a sense of unity, and BUILDING ON OUR TRADITIONS.

Responsibilities

• Maintains a cheerful, courteous disposition and a neat, clean, and professional image.
• Provides a warm and welcoming greeting to each Fan, including opening the door whenever possible.
• Answers the phone with the correct greeting and within 3 rings.
• Handles take-out and call-in orders, rings order, packages in appropriate containers.
• Edits Fans on retail items and keeps greeting station and retail areas well stocked.
• Ensures an exceptional To-Go experience for every Fan, which may include delivering food to fans in our restaurant parking lot as needed.
• Sets up and seats Fans immediately in a table or booth that is comfortable for them, while following the Floor Chart.
• Uses a wait management system to manage the flow of the restaurant while on a Wait.
• Attends to Fans with small children – provides a Kid’s Pack, highchair, sling or booster as needed, or with any specific requests that would make them more comfortable.
• Checks restrooms for cleanliness and supplies every 20 minutes.
• Possesses proficient knowledge of the menu.
• Runs food from the Expo area and pre-buses tables as needed.
• Busses and cleans tables and booths as needed.
• Communicates Fan questions or concerns to Coaches as appropriate.
• Balances cash drawer as needed.
• Adheres to all safety and sanitation policies and procedures throughout shift.
• Completes the opening, shift change, and closing checklists found in multi-colored wall units as well as weekly and monthly cleaning tasks.
• Performs other duties as needed per Coach request.

Qualifications

• Stands 100% of the shift.
• Frequent bending, stooping, reaching, and wiping.
• Able to deliver food, beverages, and clear tables which may require lifting as much as 50lbs.
• Ability to write and read the English language.
• Good communication skills, friendly, and people-oriented.
• Enthusiastic, dependable, courteous, able to multitask.
• Possesses basic math skills.
• Able to operate POS system for transactions.