Receptionist/Referral Specialist

Description The Elizabeth Layton Center is seeking a Referral Specialist to join our Operations team in Paola, KS. If you thrive in a vibrant, supportive, and inclusive work environment, this is the opportunity you’ve been looking for! Who We Are Elizabeth Layton Center (ELC) is honored to be designated a Certified Community Behavioral Health Clinic (CCBHC), with locations in Ottawa and Paola, KS. CCBHCs offer a model of care focused on accessible and integrated behavioral health services. Our vision is to be recognized as the provider of choice for coordinated physical and behavioral health services in the communities we serve. ELC specializes in working with underserved populations to meet the growing needs unique to their situation and life experiences. What We Offer Competitive compensationA comprehensive benefits packageGenerous paid time offWellness resources to support your well-beingA collaborative, supportive team environmentOngoing opportunities for professional growthA healthy work-life balance Summary The Receptionist/Referral Specialist is responsible for monitoring the Elizabeth Layton Center’s electronic health record for behavioral health referrals and helps to engage the individual and/or their guardian in obtaining appointments. This position reports directly to the Director of Operations. Major Job Responsibilities Monitors the Elizabeth Layton Center’s electronic health record for behavioral health referralAssists the individual or guardian in completion of required documents or release of information for the agency of referralHelps to identify appropriate specialist or facilities based on the behavioral health referralHelps to identify the appropriate facilities based on the client insurance coverageCollaborates with Elizabeth Layton Center staff to assist in scheduling referral appointmentsMonitor and assist clients in scheduling appointments to ensure timely access to necessary medical servicesMaintain accurate and detailed records of patient referrals and documentation of communicationResponsible for data entry and monitoring through Excel spreadsheets and electronic health recordAssists the client by answering questions related to referralsMonitor and track the status of patient referrals, ensuring that appointments are kept and results are received.Communicate with patients to confirm appointments and provide remindersProvides reception day and evening front desk coverageGreets all clients and visitors to the Elizabeth Layton CenterAnswers multi-line telephone system, assess calls for emergency, screen/transfer calls, and take messages as neededCollect fees and other pertinent information when client arrivesEnters information into the appointment scheduler programMaintain confidentiality and security of patient informationPerforms other duties as assigned by the supervisor or designeeCompletes all required trainings as assignedComplies with ELC policies and procedures ELC is an Equal Opportunity Employer (EOE) and considers all applications irrespective of race, marital status, sex, age, skin color, religion, nationality, veteran status, disability or any other characteristic protected by law. Take the next step toward a bright future – apply today and become part of a team where your contributions truly matter! Requirements Education and/or Experience: High School Degree or equivalentOne year of previous clerical or general office experience or requiredOne year of previous computer, typing and data entry experience requiredOne year of previous customer service experience requiredAny combination of job-related experience and/or training which would produce the required knowledge, skills and abilitiesAbility to successfully pass all required background checks Knowledge, Skills, And Abilities Ability to perform multiple tasks accurately, effectively and in a timely mannerKnowledge of the procedures and policies of the assigned departmentGeneral knowledge of modern office practices and proceduresAbility to maintain complex file systemsAbility to understand and follow oral and written instructions accuratelyAbility to operate a computer, multi-line telephone switchboard and other general office equipmentAbility to establish and maintain effective working relationships with other employees, officials and the publicAbility to safely perform major job responsibilities with or without reasonable accommodationsAbility to remain calm and courteous in a fast-paced and challenging office environmentAbility to travel to different office locations on occasionAbility to lift and carry up to 25lbs