Greeter- The Class Act Restaurant

About the Role

This position serves as a trainer within Kirkwood's Center for Hospitality Excellence, responsible for supervising the learning experiences of students in all areas of The Hotel at Kirkwood Center, The Kirkwood Center for Hospitality Arts, and The Kirkwood Center for Continuing Education. The role involves welcoming patrons, seating them, and ensuring the quality of facilities and service.

Responsibilities

• Greet guests and seat them at tables or in waiting areas, providing them with menus/specials.
• Assign patrons to tables suitable for their needs.
• Answer all incoming calls, taking reservations, messages, and In-Room dining orders, and relaying information to appropriate staff.
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure dining details are handled properly and customers' concerns are addressed.
• Be versed with all menus to answer any guest questions.
• Perform other related work duties as assigned.
• Maintain regular and consistent attendance at work.

Performance Expectations

• Ability to take directions and effectively perform the work.
• Positive and customer service-oriented attitude at all times.
• Maintain proper grooming and dress code standards.
• Speak and understand English well enough to converse with customers, supervisors, and employees.
• Ability to stand and/or walk for the duration of shift.
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, supporting an inclusive environment.

Physical Activities (With/Without Reasonable Accommodation)

• Occasional (10-33%): Sitting, viewing equipment and supplies, and other types of close visual work.
• Frequent (34-66%): Reaching, pulling, grasping, and pushing.
• Constant (67-100%): Standing, walking, repetitive motion, talking, and listening.

Requirements

• Must be 16 years old.
• Must have excellent verbal communication skills and customer service skills.
• Preference given to candidates with a post-high school degree.
• Preference given to candidates with a minimum of two years full-time experience in a related hospitality setting or equivalent education and work experience.

Core Competencies

• Advocate for Continual Improvement: Empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability: Working together with a willingness to take ownership and account for actions.
• Champion Service: Anticipating needs and creating a welcoming, diverse, and inclusive environment.
• Perseverance: Commitment to excellence even in the face of adversity or delay.
• Lead: Regardless of title, through positive influence.