Greeter-(St Francis Hospital)

About the role

Towne Park is a hospitality services company dedicated to creating smiles through exceptional experiences. We serve millions of patients, visitors, and guests across various locations, and we seek individuals who can make a positive impact daily.

Responsibilities

• Maintains a pleasant, friendly, and professional demeanor with all guests, patients, co-workers, and clients.
• Acknowledges and greets guests with a professional and friendly demeanor.
• Answers the telephone promptly and politely, using a salutation of the day.
• Demonstrates a willingness and ability to assist others.
• Makes emergency responses on a priority basis.
• Assists visitors with directions, information, and other inquiries.
• Provides guests with information about facilities and local attractions.
• Ensures patient and business confidentiality is maintained at all times.
• Delivers messages, items, and amenities as requested.
• Reports all accidents and incidents observed on shift to the Guest Service Coordinator or Account Manager immediately.
• Uses only equipment trained to use and operates all equipment in a safe manner.
• Is knowledgeable of hospital disaster codes and response plans.
• Follows client standard operating procedures for disaster codes and response plans.

Qualifications

• High school diploma or equivalent.
• One to three months of related experience and/or training, or equivalent combination of education and experience.
• Knowledge of equipment including telephones, codes, alarms, two-way radios, disaster phones, fire panels, and surveillance systems.
• Ability to read, speak, and write standard English.
• Read and comprehend simple instructions, short correspondence, and memos.
• Write simple correspondence.
• Understand 24-hour and military time systems.
• Perform general typing and basic computer skills.
• Prioritize tasks and remain calm in stressful situations.

Skills

• Ability to read, speak, and write standard English.
• Read and comprehend simple instructions, short correspondence, and memos.
• Write simple correspondence.
• Understand 24-hour and military time systems.
• Perform general typing and basic computer skills.
• Prioritize tasks and remain calm in stressful situations.

Benefits

• Accident insurance.
• Critical illness insurance.
• Hospital indemnity insurance.
• Telemedicine benefits.
• Eligible for the company's 401(k) retirement savings plan.

Pay

The hourly base pay is $18 per hour.

Schedule

The work schedule for this position is 2pm-10pm Monday to Friday with alternating weekends.

Seasonal and Temporary Roles

Seasonal and temporary roles are not eligible for the benefits outlined above.