Greeter-(Valley Hospital Lucklow)

About the role

The Greeter is responsible for welcoming guests to the hotel, hospital or casino and local areas in a friendly, efficient and courteous manner. The Greeter is also responsible for assisting with guest inquiries, directions, and initial questions regarding the facility or services.

Responsibilities

• Maintains pleasant, friendly and professional demeanor with all Guests/Patients, co-workers, and clients. Acknowledges and greets Guests/Patients with a professional and friendly demeanor.
• Answers the telephone promptly and politely; within client/Towne Park standards. Uses salutation of the day.
• Demonstrates a willingness and ability to assist others. Monitors and responds to emergencies on a priority basis.
• Practices proper client and/or Towne Park phone etiquette. Assists visitors with directions, information and other inquiries.
• Provides Guests/Patients with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Ensures that patient and business confidentiality is maintained at all times. Delivers messages, items and/or amenities as requested.
• Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately. Uses only equipment trained to use and operates all equipment in a safe manner. Is knowledgeable of hospital disaster codes and response plans. Follows client standard operating procedures for disaster codes and response plans.

Qualifications

• High school diploma or general education degree (GED).
• Must be at least 18 years of age and be able to pass a criminal background and drug screen.
• One to three month(s) related experience and/or training; OR equivalent combination of education and experience.

Skills

• Ability to read, speak and write standard English language.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Ability to understand 24 hour and military time systems.
• Ability to perform general typing and/or basic computer skills.
• Ability to prioritize tasks and remain calm in stressful situations.

Working conditions & physical demands

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.
• The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.
• Travel of up to 5% may be required.

This response is AI-generated, for reference only.