GreenDrop Customer Service Attendant

Our starting pay ranges from $16.65 to $20.81. Geographic and job eligibility rules may apply.

Benefits

• Comprehensive healthcare plans (medical, dental, vision) at a reasonable cost
• Specialized health programs (quit smoking, counseling, diabetes management, chronic joint pain)
• Paid Time Off: sick pay and vacation pay (accrual begins on hire date, rate ranges from .019 to .038 per regular hour worked)
• Holiday Pay: 6 paid holidays plus 1 additional floating holiday (based on position and full-time/part-time status)
• Team member discounts: up to 50% off store merchandise
• Flexible spending accounts: use pre-tax dollars for eligible health and day care expenses
• Employee Assistance Program (EAP): free tools and resources to manage life’s challenges and maintain work-life balance
• Company-provided life insurance with the option to purchase a supplemental plan
• Annual bonus and performance merit increases
• Disability insurance
• Parental leave
• 401k plan with generous company matching contributions

About the Role

GreenDrop® is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By partnering with nonprofit organizations, we redirect millions of pounds of quality, pre-owned items away from landfills and back into closets and homes for reuse. GreenDrop® accepts donations on behalf of our nonprofit partners and pays them for those items, providing critical funding for their missions. Community donated goods are then given a second chance to be loved again in local thrift stores.

You can expect to work in a purpose-driven company with a business model that people love for its impact on both the planet and local communities. We invest in the career path interests of our people, recognizing the importance of continued growth and development. Our team is made up of people from many different backgrounds, experiences, and perspectives.

Comprehensive onboarding and training are provided from day one through Savers University, which develops and delivers robust training internally for all team members.

Responsibilities

• Independently and collaboratively interact with donors using a positive, optimistic, and intelligent technique
• Always greet donors in a friendly manner while in full GreenDrop uniform
• Engage in pleasant conversation while acquiring donations from donors by utilizing the bin
• Assist donors with their donations and help unload their vehicles
• Wear a tablet holder while recording donor information on the company iPad
• Assist truck driver during donation pick-ups
• Organize donations in the stock room
• Maintain the cleanliness of the site, both inside and outside
• Fill out supply orders to keep the site stocked with necessary tools
• Perform other duties assigned by the manager
• Be on-site during working hours
• Perform essential job functions with or without reasonable accommodations

Requirements

• Ability to work independently without continuous supervision
• Outstanding ability to interact with people
• Strong desire to provide magnificent service
• Able and willing to lift up to 50lbs continuously throughout the day
• Ability to work in outside conditions across different seasons
• Positive mindset, punctuality, strong sense of urgency, and ability to take initiative
• Strong ability to positively communicate and interact with donors, co-workers, and management
• Must be at least 18 years of age

Schedule

Work location: 9421 Frederick Rd., Ellicott City, MD 21042. No travel required.