GreenDrop Customer Service Attendant

About the role

GreenDrop® is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By partnering with nonprofit organizations, we redirect millions of pounds of quality, pre-owned items away from landfills and back into closets and homes for reuse. GreenDrop® accepts donations on behalf of our nonprofit partners and pays them for those items, providing critical funding for their missions. Community donated goods are then given a second chance to be loved again in local thrift stores. Learn more about GreenDrop® at gogreendrop.com. [Footnote disclosure: GreenDrop® is a for-profit company and registered professional fundraiser where required.]

Work Type/Location: 204 Baltimore Pike, Bel Air, MD 21014. FLSA: Hourly. No travel required.

Responsibilities

• Independently and collaboratively interact with donors while using a positive, optimistic, and intelligent technique.
• Always greet donors in a friendly manner, in full GreenDrop uniform.
• Engage in pleasant conversation while acquiring donations from donors by utilizing the bin.
• Assist donors with their donations and help to unload their vehicles.
• Wear a tablet holder while recording donor information on the company iPad.
• Assist truck driver during donation pick-ups.
• Organize donations in the stock room.
• Maintain the cleanliness of the site, both inside and outside.
• Fill out supply orders to keep the site stocked with the necessary tools for job completion.
• Perform other duties assigned by the manager.
• Must be able to be on-site during working hours.
• Must be able to perform essential job functions with or without reasonable accommodations.

Requirements

• Must be at least 18 years of age.
• Able and willing to lift up to 50lbs continuously throughout the day.
• Ability to work in outside conditions within the different seasons.

Skills

• Ability to work independently without continuous supervision.
• Outstanding ability to interact with people.
• Strong desire to provide magnificent service.
• Positive mindset, punctual, strong sense of urgency and able to take initiative in job duties.
• Strong ability to positively communicate and interact with donors, co-workers, and management.

Benefits

• Healthcare Plans: Comprehensive coverage (medical/dental/vision) at a reasonable cost; Specialized health programs – Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain).
• Paid Time Off: Sick Pay, Vacation Pay – Paid vacation time begins accruing on hire date; Accrual rate ranges from .019 to .038 per regular hour worked.
• Holiday Pay: Based on position and full-time/part-time status; 6 paid holidays plus 1 additional floating holiday.
• Team member discounts: Up to 50% off store merchandise.
• Flexible spending accounts: Use pre-tax dollars for eligible health and day care expenses.
• Employee Assistance Program (EAP): A whole suite of free tools and resources to manage life’s challenges and maintain a healthy work-life balance.
• Life insurance: Company provided peace of mind and the option to purchase a supplemental plan.
• Additional Benefits: Annual Bonus, Performance Merit Increases, Disability Insurance, Parental Leave.
• Benefits Offerings: Bundled health plans such as medical, Rx, dental and vision; Company-paid life insurance for extra protection and peace of mind; Programs to stop smoking, diabetes management coaching, and on demand care options; 401k plan with generous company matching contributions; Paid time off from work for leisure or other hobbies; Range of mental health services to assist you in managing daily life.

Pay

Our starting pay ranges from $16.30 to $20.38.

Schedule

This position REQUIRES weekend availability.