GreenDrop Customer Service Attendant

About the role

GreenDrop® is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By partnering with nonprofit organizations, we redirect millions of pounds of quality, pre-owned items away from landfills and back into closets and homes for reuse. GreenDrop® accepts donations on behalf of our nonprofit partners and pays them for those items, providing critical funding for their missions. Community donated goods are then given a second chance to be loved again in local thrift stores. Learn more about GreenDrop® at gogreendrop.com. [Footnote disclosure: GreenDrop® is a for-profit company and registered professional fundraiser where required.]

What you can expect: work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities; an investment in the career path interests of our people; with our aggressive expansion plans, we recognize the importance of the continued growth and development of our team members; we are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.

Location: 256 Schuylkill Rd., Phoenixville, PA 19460.

Responsibilities

• Independently and collaboratively interact with donors while using a positive, optimistic, and intelligent technique.
• Always greet donors in a friendly manner, in full GreenDrop uniform.
• Engage in pleasant conversation while acquiring donations from donors by utilizing the bin.
• Assist donors with their donations and help to unload their vehicles.
• Wear a tablet holder while recording donor information on the company iPad.
• Assist truck driver during donation pick-ups.
• Organize donations in the stock room.
• Maintain the cleanliness of the site, both inside and outside.
• Fill out supply orders to keep the site stocked with the necessary tools for job completion.
• Other duties assigned by the manager.
• Must be able to be on-site during working hours.
• Must be able to perform essential job functions with or without reasonable accommodations.

Requirements

• Ability to work independently without continuous supervision.
• Outstanding ability to interact with people.
• Strong desire to provide magnificent service.
• Able and willing to lift up to 50lbs continuously throughout the day.
• Ability to work in outside conditions within the different seasons.
• Positive mindset, punctual, strong sense of urgency and able to take initiative in job duties.
• Must possess a strong ability to positively communicate and interact with donors, co-workers, and management.
• Minimum age: at least 18 years of age.

Benefits

• Comprehensive onboarding and training from day one.
• In-house expertise: training department / Savers University develops and delivers robust training to every team member across the organization — from new hires to senior executives (≈90% developed internally, supplemented by renowned providers).
• Bundled health plans such as medical, Rx, dental and vision.
• Company-paid life insurance for extra protection and peace of mind.
• Programs to stop smoking, diabetes management coaching, and on‑demand care options.
• 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
• Paid time off from work for leisure or other hobbies.
• Range of mental health services to assist you in managing daily life.