Graduation Specialist

About the role

Facilitates the graduation processes and ensures accurate completion of degree conferrals. Reviews academic records and processes related to graduation to advance the College’s completion initiatives and remove barriers to credential attainment.

This position requires the ability to work a fluctuating schedule, including nights and weekends.

What a Day of a Graduation Specialist Looks Like

• Performs conferral-related processes, including diploma mailing, processing of replacement diploma requests and conferral assessments.
• Processes student degree conferrals, ensuring timely and accurate awarding of credentials through the student information system.
• Reviews, evaluates, and processes student academic records including transfer credit, course substitutions, prior learning, articulation agreements, industry certifications, reverse transfers, and CSA course petitions to support credential completion.
• Collaborates with departments across the College to resolve graduation issues, ensure degree audit accuracy, and support student progression toward completion.
• Identifies and resolves barriers that could delay the timely completion of program requirements.
• Analyzes and troubleshoots degree audits and student records to identify and resolve issues, support reallocation of coursework per policy, and recommend process improvements that support credential completion.
• Interprets and enforces institutional policies and procedures related to degree program requirements.
• Contributes to audits, report generation, and data analysis for internal and external reporting purposes.
• Maintains data integrity and ensures compliance with FERPA, institutional policies, and State and Federal regulations.
• Distributes information to personnel in programs, explains procedures, and clarifies new policies and procedures.

Education and Experience

• High school diploma or GED and three years of related experience; OR Associate’s degree and one year of related experience.

Knowledge of

• Microsoft Office Professional or similar application.
• Academic policies, student information systems, and records protocols.

Skills

• Delivering a high level of customer service.
• Strong communication and interpersonal skills, with the ability to explain complex academic policies to diverse audiences.
• Attention to detail while maintaining effective time and task management.
• Creative thinking and problem solving to explore new technology, processes, and approaches.

Ability To

• Maintain strict confidentiality and discretion.
• Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations, and take responsibility for a high level of service.
• Interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public.
• Work collaboratively and independently in a fast-paced environment.
• Identify, analyze, and resolve problems, driving solutions through to completion.

Licenses, Registration, Certifications, Or Special Requirements

• Regular physical attendance required.
• Some periods throughout the year will require extended work hours including nights, weekends, and college closures.
• Must complete FERPA training within 30 days of employment.

Culture

Be part of an inclusive, Panther First environment where every role has a purpose, and employees have a sense of belonging.

Education Benefits

• Tuition fee waiver at PBSC,
• tuition reimbursement,
• degree recognition award,
• educational leave,
• and more.

Public Service Loan Forgiveness institution

Health and Wellness

• Medical,
• dental,
• vision,
• disability,
• life insurance,
• parental leave,
• and more.

Generous Time Off

• Vacation,
• sick leave,
• holidays,
• spring and winter breaks offering additional paid time off.

Panther Perks

• Potential remote or hybrid opportunities,
• wellness programs,
• and apps related to stress management, nutrition, meditation, and more.

Professional Development

• Leadership programs,
• professional learning workshops,
• and more.

Retirement Investments

• State retirement plan options and voluntary 403(b) and 457 plans.