Graduation and Degree Progress Specialist

Academic Affairs – Office of the Registrar

About the role

The Office of the Registrar at James Madison University invites applications for a Graduation and Degree Progress Specialist. The successful candidate will perform all graduation services and support other areas in the office.

Responsibilities

• Schedule, monitor, and utilize university query and reporting functionality to ensure the successful evaluation of students' graduation applications.
• Review student records to ensure graduation requirements are being met for all applicants.
• Order and distribute original and replacement paper diplomas and Certified Electronic Diplomas.
• Prepare and edit copy for the commencement program.
• Perform functions related to commencement ceremonies.
• Assist with all transfer credit functions as assigned.
• Assist with varsity athletes' academic eligibility and club sports members' academic eligibility.

Requirements

• Significant previous or current customer service experience.
• Technology aptitude, including Adobe Acrobat, advanced Microsoft Excel proficiency, and running queries and reports with the ability to synthesize and understand the results.
• Ability to work independently and as part of a team.
• Experience in records confidentiality, attention to detail, and rules and regulations adherence.

Qualifications

Familiarity with the PeopleSoft student information system is preferred.

Employment is contingent upon the successful completion of a criminal background check. After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

Benefits

• Generous Leave: Paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: The Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with tuition waivers for undergraduate and graduate courses taken at JMU.

Pay

$48,000 - $51,861

Schedule

Full-time, non-exempt (eligible for overtime).