Graduate Program Manager - School of Education and Human Development

About the role

The University of Miami's School of Education and Human Development seeks a full-time Graduate Program Manager to support two graduate programs: the Mental Health Counseling master's program and the Counseling Psychology doctoral program. These programs have seen a significant increase in enrollment, serving over 100 students annually.

Responsibilities

• Recruitment and admissions: Support faculty recruitment efforts, serve as a first contact for prospective students, and manage the admissions workflow including application tracking, interviews, and enrollment steps.
• Student engagement: Coordinate orientation, cohort events, professional development, peer mentoring, and wellness programming. Track student progress, monitor retention, and connect students to campus resources.
• Practicum coordination: Support the master’s and PhD practicum coordinators by helping to maintain site partnerships and affiliation agreements, tracking supervised hours, and verifying supervisor credentials.
• Licensure and certification guidance: Maintain current information on licensure pathways, work with program director to advise master’s students on the NBCC, CPCE examinations and doctoral students on the psychologist licensure path, and publish required licensure disclosures.
• Alumni relations: Maintain the alumni network, organize alumni events and mentoring, and collect outcome data.
• Accreditation data and reporting: Collect and analyze lifecycle data, and prepare the statistics and outcome data required by MPCAC and APA in coordination with faculty and the accreditation office.
• Regulatory awareness: Monitor changes to MPCAC and APA standards and to state licensure laws, and update materials and disclosures accordingly.
• Communications and events: Manage program communications and serve as liaison among students, faculty, partners, and university offices.
• Cross program flexibility: Provide similar recruitment, engagement, practicum, and data coordination for other graduate programs in the department or school as program needs and enrollment grow.

Requirements

• Required: Bachelor's degree in counseling, psychology, higher education, or a related field. Three years of experience in higher education program administration, student services, or academic advising. Experience managing data and producing reports, and comfort with student information or CRM systems. Strong written and verbal communication and the ability to advise students professionally. Strong organizational skills and the ability to manage multiple programs, deadlines, and stakeholders. Working knowledge of FERPA and a commitment to confidential, ethical handling of student records.
• PREFERRED: Master's degree in counseling, psychology, higher education, student affairs, or a related field. Familiarity with MPCAC standards for master's counseling programs and APA Commission on Accreditation standards for doctoral counseling psychology programs. Knowledge of state licensure pathways for counselors and psychologists, and of the national counseling examinations. Experience coordinating practicum, internship, or field placements. Experience with program assessment or accreditation reporting. Proficiency with spreadsheets, dashboards, and survey tools.

Qualifications

• Bachelor's degree in counseling, psychology, higher education, or a related field.
• Three years of experience in higher education program administration, student services, or academic advising.
• Experience managing data and producing reports, and comfort with student information or CRM systems.
• Strong written and verbal communication and the ability to advise students professionally.
• Strong organizational skills and the ability to manage multiple programs, deadlines, and stakeholders.
• Working knowledge of FERPA and a commitment to confidential, ethical handling of student records.

Skills

• Strong written and verbal communication skills.
• Organizational skills.
• Ability to manage multiple programs, deadlines, and stakeholders.
• Experience with student information systems.
• Familiarity with accreditation standards.
• Knowledge of state licensure pathways.
• Proficiency with spreadsheets, dashboards, and survey tools.

Benefits

The University of Miami offers a comprehensive benefits package that includes medical, dental, vision insurance, retirement plans, paid time off, and more.

Pay

The salary range for this position is $70,000 - $90,000 per year.

Schedule

This is a full-time position with a standard 40-hour work week.