Graduate Enrollment and Partnership Coordinator
Ohio Dominican University · Columbus, OH · 2 mo ago
On-siteOTHRFull-time
About the role
The role involves managing customer relationships, providing technical support, and implementing new software solutions.
Responsibilities
- Manage customer relationships and resolve issues promptly.
- Provide technical support to customers via phone and email.
- Implement and train team members on new software solutions.
- Conduct regular customer satisfaction surveys and analyze feedback.
Requirements
- Bachelor’s degree in Computer Science or related field.
- At least 2 years of experience in customer service or technical support.
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication and interpersonal skills.
Qualifications
- Proficiency in Microsoft Office Suite.
- Experience with CRM systems.
- Knowledge of web-based technologies and platforms.
Skills
- Customer service skills.
- Technical troubleshooting abilities.
- Software implementation and training.
- Customer satisfaction analysis.
Benefits
- Competitive salary package.
- Paid time off.
- Flexible working hours.
- Professional development opportunities.
Pay
$50,000 - $60,000 annually.
Schedule
Full-time, Monday through Friday, 9 AM to 5 PM.
Resources
For more information about the company and the role, please visit our website at [Company Website].