Graduate Assistant for the Maker Space at The Point

Responsibilities

• Coordinates operations: Supports the operational needs of The Point
• Maintains records using online financial and project management support tools.
• Works closely with Facility Administrative Assistant.
• Schedules and leads tours of The Point
• Meets with potential business partners with the intention of selling memberships and/or renting physical space within The Point
• Affords assistance with management and operations of the Maker Space
• Customer Service: Greets members and potential members, gives tours of Maker Space, assists with checking in, assists with project orders, payments, and liability waivers
• Scheduling: Helps coordinate and schedule student staff, Maker Space training sessions, workshops and events
• Project management: works with Smartsheet project management tool daily, monitors timelines (making sure all projects are on-track to completion), assigns projects, corresponds with customers, collects payments, processes invoices, assists with collections
• Daily use of cloud based financial tools: Works with QuickBooks, Stripe, ACH payments, checks, and cash transactions
• Updates website as appropriate, maintains membership page
• Manages student staff. Supports The Point
• Collaborates with the Executive Director to maintain marketing and communication objectives through website support, social media and other print materials. Supports Otterbein Professional Development and Corporate Engagement
• This includes but is not limited to; providing excellent customer service, tracking engagement, organizing leadership training, communicating with local professionals and corporate leaders via phone, email, and in person.
• SUPERVISORY RESPONSIBILITIES: Assists with supervising student staff

Qualifications

• Must be self-motivated and able to work independently.
• Must be able to serve as a leader and work as a team member.
• Must be able to interact collegially with students, alumni, faculty, staff and administrators.
• Must be committed to customer service.
• Must have experience with project management, customer service, and sales.