Grader U Admin

Job Summary

Collectors is seeking a Grader Program Administrator to support Grader University, PSA's educational and training program for vetting and training new grading candidates as well as existing graders. This role will also support grader learning more broadly, including AG training and related administrative support.

About the Role

This position is crucial in ensuring that training operations run smoothly, documentation is current and standardized, and learning materials and processes continue to evolve in support of PSA's grading standards. Reporting to the PSA Authentication & Grader Learning Manager, this role is based in Santa Ana, CA with some occasional travel domestically and internationally.

Responsibilities

• Cook up scheduling, calendars, room bookings, and logistics for Grader University sessions, onboarding, workshops, candidate trials, and related learning activities
• Administer Grader University, ensuring sessions are organized, documented, and executed smoothly
• Support grader learning initiatives more broadly across PSA, including administrative and coordination support for AG training programs
• Coordinate onboarding for new grading team members by preparing materials, organizing training schedules, and supporting the trainee experience
• Maintain detailed records of training participation, onboarding progress, session attendance, materials, and other learning documentation
• Create, draft, write, update, and maintain SOPs, training guides, reference documents, onboarding materials, and other program documentation
• Partner with the PSA Grader Learning & Development Manager, instructors, and grading leadership to ensure materials are accurate, current, and aligned with business needs
• Support candidate vetting processes and assist the Talent Acquisition team with trial session coordination, including scheduling and administering baseline tests as needed
• Gather feedback from trainees, instructors, and leadership to identify opportunities to improve training, learning materials, documentation, and program consistency
• Contribute input on how the team teaches, how materials are structured, and how standards are reinforced and communicated throughout training
• Collaborate with Talent Acquisition, Grading leadership, and Operations to support training, candidate evaluation, and broader learning initiatives

Requirements

• 1-3 years of educational, learning or training administration experience
• Strong organizational skills and exceptional attention to detail
• Excellent written communication skills and capability to create clear, polished, and user-friendly documentation
• Proactive, dependable, and able to manage multiple priorities in a fast-paced environment
• An interest in training, education, learning programs, and continuous improvement
• Collaborative and effective in working with trainers, managers, and cross-functional partners
• Comfortable contributing ideas on training methods, materials, standards, and process improvements
• Familiarity with trading cards, grading, authentication, or the collectibles hobby is preferred

Qualifications

• Hourly Range: $24-$30
• Health Insurance: Eligible for Medical, Dental, and Vision plans
• Additional Benefits: Fertility, commuter, and educational assistance benefits, 401(k) matching plan
• Vacation: Eligible for paid vacation
• Holiday Pay: Eligible for ten company paid holidays
• Employee Discounts: Eligible for discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts

Benefits

• Health Insurance
• Additional Benefits: Fertility, commuter, and educational assistance benefits
• 401(k) Matching Plan
• Vacation
• Holiday Pay
• Employee Discounts
• Flexible Hours

Company Culture

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better serve the diverse community of collectors we support.