Government Travel Consultant

CI Azumano is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations.

About the role

CI Azumano is seeking a Government Travel Consultant to support our military customer. This is an on-site position at Fort Lewis in Tacoma, WA. The Government Travel Consultant provides professional travel service assistance to specific federal government agencies, as prescribed in active service contracts.

Responsibilities

• Secure air, car and hotel accommodations for contracted government agencies.
• Ensure that all aspects of booked travel (domestic and international) adhere to all government travel regulations, and validate that a high quality of accommodation and transportation is secured.
• Ensure all queues are maintained throughout the day.
• Initiate cancellation or reservation change processes to their completion, where applicable, to include expedient client agency notification.
• Provide updates, as necessary, to client agencies to ensure their full awareness of information and status relating to the pending travel.
• Conduct routine research of travel industry changes, trends and offerings to ensure they are working with the most up-to-date information when advising client agencies.
• Maintain a professional customer service attitude and demeanor at all times while providing quality service, timely and accurate completion of travel arrangements and recommending value-added services to the client agency.

Requirements

• High School Diploma or GED
• Travel industry experience
• Proactive approach to systems and processes
• Working knowledge of WorldSpan and SABRE GDS
• Written and verbal communication skills
• Customer service skills
• Positive attitude

Benefits

We offer a comprehensive benefits package that includes:

• Medical, dental, vision, life, and disability insurance
• Voluntary benefit programs (critical illness, hospital, and accident)
• Health savings and flexible spending accounts
• Retirement 401K plan
• Paid leave programs (eligibility requires full-time employment working at least 30 hours a week on a regular basis)
• Flexible work-life balance
• Professional development opportunities
• Performance and recognition programs

One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family.