Government Travel Consultant

CI Azumano is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations.

About the role

CI Azumano is seeking a detail-oriented and customer-focused Government Travel Consultant (After Hours) to support federal agencies with professional travel services. This position plays a key role in ensuring travel arrangements meet government standards while delivering exceptional service. No prior government travel experience is required—comprehensive training will be provided to set up for success. This is a remote position; however, one week of in-person orientation at our home office in Virginia Beach, VA is required. Weekend work is required for this position.

Responsibilities

• Secure air, car, and hotel accommodations for contracted government agencies.
• Ensure that all aspects of booked travel (domestic and international) adhere to all government travel regulations, and validate that a high quality of accommodation and transportation is secured.
• Ensure all queues are maintained throughout the day.
• Initiate cancellation or reservation change processes to their completion, where applicable, to include expedient client agency notification.
• Provide updates, as necessary, to client agencies to ensure their full awareness of information and status relating to the pending travel.
• Conduct routine research of travel industry changes, trends, and offerings to ensure they are working with the most up-to-date information when advising client agencies.
• Maintain a professional customer service attitude and demeanor at all times while providing quality service, timely and accurate completion of travel arrangements, and recommending value-added services to the client agency.

Requirements

• High School Diploma or GED, with some post-high school education.
• Travel industry experience.
• Proactive approach to systems and processes.
• Working knowledge of WorldSpan and SABRE GDS.
• Written and verbal communication skills.
• Customer service skills.
• Positive attitude.

Benefits

Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs.

• Comprehensive benefits package including medical, dental, vision, life, and disability insurance.
• Voluntary benefit programs (critical illness, hospital, and accident).
• Health savings and flexible spending accounts.
• Retirement 401K plan.

Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.