Government Travel Consultant

Roles and Responsibilities

• Secure air, car and hotel accommodations for contracted government agencies.
• Ensure that all aspects of booked travel (domestic and international) adhere to all government travel regulations, and validate that a high quality of accommodation and transportation is secured.
• Maintain all queues throughout the day.
• Initiate cancellation or reservation change processes to their completion, where applicable, to include expedient client agency notification.
• Provide updates, as necessary, to client agencies to ensure their full awareness of information and status relating to the pending travel.
• Conduct routine research of travel industry changes, trends and offerings to ensure they are working with the most up-to-date information when advising client agencies.
• Maintain a professional customer service attitude and demeanor at all times while providing quality service, timely and accurate completion of travel arrangements and recommending value-added services to the client agency.
• Weekend work is required for this position.

Basic Qualifications

• A High School Diploma or GED, with some post-high school education.

Competencies/Job Knowledge

• Travel industry experience.
• Proactive approach to systems and processes.
• Working knowledge of WorldSpan and SABRE GDS.
• Written and verbal communication skills.
• Customer service skills.
• Positive attitude.

Pay

The starting rate for this role is $18.00/hour.

Schedule

This is a remote position; however, one week of in-person orientation at our home office in Virginia Beach, VA is required.

Benefits

We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan.