Government Renewal Account Manager, Inside Sales (Remote in US EST & CST)

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We move fast, deliver excellence, and win together. How we work matters just as much as what we achieve.

About the role

Pitney Bowes is seeking a Government Renewal Account Manager for the SendTech Solutions Digital Shipping team. This is a remote, client-centric sales position focused on closing deals and driving Annual Recurring Revenue (ARR). You will generate, upgrade, and manage a portfolio of existing government business through outbound calling (no cold calling involved). The role requires adaptability, strong sales aptitude, and the ability to work with decision-makers to address needs, resolve issues, and position Pitney Bowes’ value proposition. You must reside in the United States and be legally authorized to work without sponsorship (e.g., H-1B). This position is based in the Central or Eastern time zones.

Responsibilities

• Generate, upgrade, and manage the portfolio of existing government business through outbound calling.
• Adapt to situations requiring strong sales aptitude, follow up on leads, and use effective selling techniques to probe, present, and close sales.
• Work with decision-makers to address current needs, resolve issues related to lease agreements, or right-size solutions.
• Overcome objections by positioning program benefits, features, and the company’s value proposition.
• Partner with internal teams to resolve errors and client escalations.
• Identify and implement changes to improve performance.
• Raise the bar for yourself, your team, and clients through consistent follow-up and high-quality service.
• Use CRM tools (e.g., Salesforce) to document sales activities, customer information, campaign management, account development, pipeline adds, and forecasting.

Requirements

• Preferred experience working with government, non-governmental organizations, or non-profit accounts.
• 1+ years of experience executing outbound client calls to consult, assess needs, and recommend products/services.
• Ability to overcome objections effectively to close sales.
• History of consistent and strong follow-up on sales opportunities via phone, fax, and email.
• Confidence in initiating outbound sales calls.
• Mastery of Customer Relationship Management (CRM) tools, such as Salesforce.

Pay

This position offers a base wage of $21.88 per hour with an On-Target Incentive (OTI) of $35,000, pursuant to the Pitney Bowes sales incentive plan. Incentive-based earnings bring the total on-target earnings (OTE) to approximately $80,500 annually.

Benefits

• Opportunity to grow and develop your career.
• Inclusive environment encouraging diverse perspectives and ideas.
• Challenging and unique opportunities to contribute to a transforming organization.
• Comprehensive global benefits and wellbeing programs.

About the team

The SendTech Solutions team offers physical and digital mailing and shipping technology solutions, financing, services, supplies, and applications for small and medium businesses, retail, enterprise, and government clients. Products include:

• Mail stations: SendPro Series C&P, DI2000, and Smart Lockers.
• Machines for automating mail insertion, opening, document creation/printing, and shredding.
• SendPro MailCenter: Mailing & Shipping Postage Meter.
• PitneyShip Cube Smart Lockers.