Government Renewal Account Manager, Inside Sales (Remote in US EST & CST)

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We move fast, deliver excellence, and win together. How we work matters just as much as what we achieve.

About the role

Pitney Bowes is seeking a Government Renewal Account Manager for the SendTech Solutions Digital Shipping team. This is a remote, client-centric sales position focused on closing deals and driving Annual Recurring Revenue (ARR). You will generate, upgrade, and manage a portfolio of existing government business through outbound calling, working with decision makers to address needs, resolve issues, and close sales. The role requires strong sales aptitude, follow-up, and the ability to overcome objections while partnering with internal teams to resolve escalations and improve performance.

Qualified candidates must reside in the United States and be legally authorized to work in the U.S. without sponsorship (e.g., H-1B). This position can be based in the Central or Eastern time zones.

Responsibilities

• Generate, upgrade, and manage a portfolio of existing government business through outbound calling (no cold calling involved).
• Adapt to situations requiring strong sales aptitude, follow up on leads, and use effective selling techniques to probe, present, and close sales with existing government clients.
• Work with decision makers to address current needs, resolve issues related to existing lease agreements, or right-size solutions.
• Overcome objections by positioning program benefits, features, and the company’s value proposition.
• Partner with internal teams to resolve errors and client escalations.
• Identify and implement changes to improve performance.
• Raise the bar for yourself, your team, and the client.
• Use CRM tools (e.g., Salesforce) to document sales activities, customer information, campaign management, account development, pipeline adds, and forecasting.

Requirements

• Preferred experience working with Government, Non-Governmental Organization, or Non-Profit accounts.
• 1+ years of experience executing outbound client calls to consult, assess needs, and recommend products/services.
• Ability to overcome objections effectively to close sales.
• History of consistent and strong follow-up on sales opportunities via phone, fax, and email.
• Confidence in initiating outbound sales calls.
• Mastery of Customer Relationship Management (CRM) tools (e.g., Salesforce).

Pay

This position offers a base wage of $21.88 per hour with an On-Target Incentive (OTI) of $35,000, pursuant to the Pitney Bowes sales incentive plan. Incentive-based earnings bring the total on-target earnings (OTE) to approximately $80,500 annually.

Benefits

• Opportunity to grow and develop your career.
• Inclusive environment encouraging diverse perspectives and ideas.
• Challenging and unique opportunities to contribute to a transforming organization.
• Comprehensive global benefits and wellbeing programs.

About the team

SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies, and applications for small and medium businesses, retail, enterprise, and government clients. Products include:

• SendPro Series C&P and DI2000 mail stations.
• Smart Lockers for secure parcel delivery.
• Machines for automating mail insertion, document creation/printing, mail opening, and shredding.
• SendPro MailCenter for mailing and shipping postage meters.
• PitneyShip Cube for shipping management.