Governance & Process Improvement Consultant I

About the role

Under general direction, the Governance & Process Improvement Consultant I provides professional consulting support across governance, portfolio management, organizational change management, process improvement, and strategic initiatives while leading Information Technology (IT) projects with limited direction. Partners with business and ITS leaders to analyze needs, design solutions, and implement governance and process improvements that strengthen organizational capability. Relies on experience and judgment to plan and accomplish goals. Leads AI-enabled process improvement initiatives and advises business partners on practical AI opportunities. Participates as a contributor in related projects or initiatives outside of their direct area of responsibility.

Responsibilities

• Provide professional consulting support to business and ITS partners across governance, portfolio management, organizational change management, documentation governance, and process improvement.
• Lead projects and cross-functional initiatives with limited direction, from scoping and planning through execution, adoption, and benefits measurement.
• Advise Document Owners and business partners on the application of the District's governance frameworks, policies, and standards.
• Design and lead organizational change management strategies for moderate-to-complex initiatives, including stakeholder analysis, communication plans, training approaches, and adoption measurement.
• Support portfolio management activities, including intake analysis, prioritization facilitation, capacity considerations, and portfolio reporting.
• Lead AI-enabled process improvement initiatives and advise business partners on practical AI opportunities, in accordance with District policy.
• Develop business cases, current-state/future-state analyses, and recommendations for leadership decision-making.
• Mentor Specialists and Trainees in governance and process improvement competencies.
• Act within the spirit of District and Department values.
• Fulfill responsibilities common to all Supervisory, Professional, and Administrative positions as stated.

Requirements

Education Required:

• Associate's Degree in Business, Information Technology, Communications, or