Process Improvement Consultant

About the role

Axos Bank Target Range: $70,304.00/Yr. - $120,000.00/Yr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

Responsibilities

• Develop and execute process discovery and solution requirements documentation that aligns with commercial strategies and company objectives
• Lead a team focused on continuous improvement and operational excellence
• Design and implement efficient end-to-end workflows using BPMN, Lean, and Six Sigma
• Oversee change management and stakeholder engagement during process transitions
• Integrate and optimize commercial systems (CRM, ERP, sales platforms)
• Design, implement, and maintain scalable systems architectures that support business process optimization in commercial operations
• Collaborate with IT and development teams to align system functionality with business needs
• Facilitate workshops and gather feedback to ensure process adoption
• Monitor performance and risk indicators to guide strategic decisions
• Analyze data to identify improvement opportunities and mitigate risks

Qualifications

• Bachelor’s degree in Business, Operations, or related field
• 6+ years in commercial operations or process improvement, including 2+ years in leadership
• Expertise in BPMN, Lean, Six Sigma, and SDLC integration
• Strong project management and cross-functional collaboration skills
• Excellent communication and stakeholder influence abilities
• Proven ability to manage multiple initiatives in a fast-paced environment
• Experience in financial services is a plus
• Experience in low-code workflow configuration is a plus
• Loan IQ or nCino experience preferred