Goodwill Store Manager

About the Role

Manage all aspects of a retail thrift store, including staffing, donation processing and pricing, sales floor presentation, and administrative oversight.

Responsibilities

• Manage store logistics, inventory, and store performance/goals.
• Oversee the entire donated goods process: from donation door to production area to sales floor to preparation for outlet/recycling.
• Merchandise sales floor.
• Oversee production and pricing of donated merchandise.
• Maintain a safe and clean store environment.
• Provide outstanding customer service.
• Supervise daily operations of the store management team.
• Recruit, hire, train, and terminate staff.
• Work as a team to meet budget and production goals.
• Ensure adherence to the organization’s policies and procedures.
• Provide regular and accurate reporting to human resources, asset protection, safety, finance, and other departments.
• Complete required safety assessments.
• Oversee store budget, staffing, and goals.

Requirements

• Customer service experience.
• Experience supervising and hiring staff.
• Retail management experience preferred.
• Computer skills, including email, intranet, metrics applications for data entry, Microsoft Word, webinar/conference call, etc.
• Budget management and tracking experience.
• Leadership, communication, organizational, and decision-making skills.

Physical Requirements

• Able to read, write, and speak English to communicate with staff and customers.
• Able to move independently or with reasonable accommodation within the facility.
• Able to lift and carry 20-100 pounds with team lifting or mechanical assistance.
• Able to stand, stoop, bend, or carry for extended periods.
• Tolerant to extreme changes in temperature and humidity.
• May be required to work more than 40 hours per week.
• Must work evenings, weekends, and extended shifts to manage the store’s needs.
• Reliable transportation, a good driving record, valid driver’s license, and proof of personal vehicle insurance.
• Pass DMV check.
• Completion of a background check (acknowledging or having criminal convictions does not constitute an automatic bar to employment).

Qualifications

• 3-5 years of supervisory/management experience, preferably in retail.
• High school diploma or equivalent.

Pay

$30.50 per hour with potential incentive pay.

Benefits

• Comprehensive and competitive benefits package including medical, vision, and dental insurance.
• Voluntary products.
• Paid Time Off (PTO).
• 401(k) Retirement Plan with up to 4% employer contribution.
• Tuition assistance.
• Flexible Spending and Health Savings Accounts.
• 10% discount on Easterseals-Goodwill services.
• Employee Wellness Program.
• 30% discount at Goodwill stores.
• Qualifying employer for the Public Service Loan Forgiveness (PSLF) program.