Golightly Membership Sales Manager

About the role

The Membership Manager directs and oversees membership activities for the club. This role develops programs, initiatives, and policies designed to create, increase, and retain membership.

Job Functions

• Oversee and manage all new member recruitment and partnerships
• Manage logistics associated with prospective member recruitment and member retention, including tours with potential members
• Manage the prospective-member internal review process
• Partner with the Events Manager on event logistics, including private functions, social gatherings, and corporate events
• Oversee and manage the CRM
• Create new member onboarding and orientation
• Partner with the Club General Manager to monitor and promote exceptional guest and member experiences
• Ensure all members and guests adhere to club guidelines
• Manage program structure for confidential reporting of any club member violations
• Create communication strategies for various member communications
• Work with hotel management on member and guest arrivals, parking, and valet
• Develop, oversee, and manage a crisis-response plan for the club
• Work closely with the General Manager and the entire club team
• Manage weekly analytics and reporting related to membership metrics
• Monitor and meet membership sales and club goals
• Aid in creating membership collateral, processes, rules, and guidelines
• Work with an independent membership committee in the member-selection process

Qualifications

• Bachelor’s degree preferred
• 3+ years of proven success in a high-volume, luxury hospitality environment
• Strong people-management skills with the ability to instill a culture of accountability
• Strong multi-tasking, organizational, and time-management skills
• Proficiency in Microsoft Word, Excel, PowerPoint, and social media platforms
• Ability to work flexible, non-traditional hours