Golf Operations Admin Assistant

POSITION SUMMARY

The Golf Operations Admin Assistant is a key support role within Golf Operations, designed to ensure seamless behind-the-scenes coordination of daily golf activities in our private residential golf community. This position works closely with the Director of Golf, Assistant Golf Professionals, and the greater Golf team to manage tee time coordination, administrative functions, billing accuracy, and member service inquiries. While member-facing interaction is part of the role, the primary focus is on back-of-house operations, organization, and administrative support that allow the Golf Department to operate efficiently and at a high standard of service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Cookout coordinate and manage tee time reservations, including adjustments, confirmations, and special requests
• Serve as a point of contact for golf-related inquiries from members, residents, and internal departments
• Ensure invoices, billing, and golf-related charges are accurate, up to date, and properly documented
• Aid with daily, weekly, and monthly administrative reporting for the Golf department
• Support staff scheduling, including preparing schedules, tracking availability changes, and assisting with timekeeping coordination
• Maintain organized records related to tee sheets, tournaments, billing, and member usage
• Aid the Director of Golf and Assistant Golf Professionals with operational planning and special projects
• Cookout communication between Golf and other departments as needed
• Aid tournament and event administration, including preparation of materials, tee sheets, and post-event documentation
• Upkeep the club’s service standards, mission, and values in all interactions
• Maintain confidentiality of member, guest, and business information
• Attend all relevant operational meetings
• Perform other job-related duties or special projects as assigned by management.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Strong organizational and administrative skills with high attention to detail
• Excellent verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with computer systems, including scheduling software, POS systems, and Microsoft Office. Prior experience with Northstar CMS is a plus
• Working knowledge of golf operations, tee time management, or private club environments preferred
• Ability to interact professionally and courteously with members, residents, and staff
• Strong problem-solving skills and the ability to work independently with minimal supervision
• Demonstrated ability to maintain accuracy with financial documents and invoices
• Flexibility to work weekends, holidays, and varying schedules as required by golf operations
• Experience providing excellent customer service in a fast-paced environment.

EDUCATION

• A high school diploma or equivalent required
• An associate's or bachelor's degree in Business Administration, Hospitality Management, Sports Management, or a related field preferred
• Previous experience in a private club, golf operations, hospitality, or administrative role strongly preferred

APPROXIMATE SCHEDULE AND HOURS

• Weekdays, weekends, and Holidays, schedule flexible as business dictates.

ADDITIONAL COMPENSATION

• Soliciting gratuities from members or guests is strictly prohibited and may result in disciplinary action up to and including termination of employment. Gratuities include items such as cash, favors, gifts, tickets to events and other forms of non-financial compensation.

BLUEJACK APPEARANCE AND GROOMING STANDARDS

• The ideal Bluejack candidate embodies our mission and cultural beliefs, demonstrating a genuine passion for hospitality. With authentic, heart-driven service, they help foster an atmosphere where members and guests can relax, recharge, and renew. Candidates should reflect the Bluejack brand in their appearance, behavior, and communication. We value a polished, conservative presentation: natural hair and nail colors, minimal jewelry, closed-toe professional shoes, and no visible tattoos or off-brand logos. Management reserves the right to uphold grooming and uniform standards that align with the club’s expectations.

LICENSES AND CERTIFICATIONS

• Must possess a valid Texas Driver’s License and meet the driver safety policy requirements.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. Our property sits on 767 acres and features many indoor and outdoor facilities that make up the work environment. While performing the duties of this position, the employee may be required to stand and move around for the majority of their shift. While performing the duties of this position, the employee is also regularly required to push, pull, bend, lift and/or move up to 50 pounds. Likely this role will require the ability to drive a golf cart to transport from one area of the property to another in a safe and secure manner.

We are an equal employment opportunity employer.

ACKNOWLEDGMENT:

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.