Gold Coast JCB - Inside Sales Representative

Qualifications

• At least 2 years of inside sales support, and/or parts/service sales experience preferably in the equipment sales or rental industry.
• Proven experience in inside sales, preferably in the equipment industry.
• Strong customer service skills and a customer-centric approach.
• Excellent communication skills, both verbal and written.
• Able to multitask, prioritize, and manage time effectively.
• Proficient in using CRM software and MS Office Suite.
• Strong problem-solving skills and attention to detail.
• Able to work independently and as part of a team.

Responsibilities

• Play a key role in driving sales and building strong relationships with customers in the industry.
• Handle inbound and outbound sales inquiries, provide product information, and close sales.
• Make outbound calls to prospective and existing customers.
• Identify customer needs and recommend appropriate equipment solutions.
• Prepare and process sales orders accurately and efficiently.
• Coverage follow-up on quotes and leads to convert them into sales.
• Cook with the operations team to ensure timely delivery of equipment.
• Build and maintain strong relationships with new and existing customers.
• Handle customer complaints and concerns with professionalism and escalate issues when necessary.
• Ensure high levels of customer satisfaction through excellent service.
• Maintain accurate records of customer interactions and sales activities in CRM systems.
• Provide regular sales updates to management.
• Stay updated on product knowledge and industry trends.