GOL HOWIE’s HOUSE RELIEF MANAGER – PER DIEM

About the role

This is a per diem role responsible for the daily operations of Gift of Life Howie’s House, including on‑site management of volunteers, maintaining a safe, secure, comfortable, and hospitable environment for families, and on‑site property management. The position works with volunteers and interns, provides input to part‑time housekeeping and maintenance staff (or contracted employees) to ensure safe day‑to‑day operations and adequate coverage through staff and volunteers during all hours of operation. Duties include supervising volunteers and interns, directing part‑time housekeeping staff, participating in shift change report‑off with the Day House Manager or designees, and performing miscellaneous related duties as assigned.

Responsibilities

• Guest Relations – Administer guest admissions based on policy and guidelines; assist in assuring accuracy of registration procedure and gathering information for room statistics. Support room scheduling, guest requests, check‑in and check‑out, and work with the Social Worker (when available) to prioritize families for eligibility to stay in Family House. Address families’ needs that arise during shift (e.g., arrange transportation, provide room rate reductions, etc.) and when the Social Worker is not present. Provide emotional support to families.
• House Volunteer Relations – Actively engaged in providing guest services as well as ensuring that volunteers are provided with a positive and supportive environment.
• Property Management – Perform on‑site property inspections to ensure that GOL Howie’s House is clean, neat, and in good repair. Includes monitoring and reporting on the physical condition of the house and grounds to the House Director and/or GLDP Building Manager. Respond to property problems, report items to GLDP House Manager‑Evening, interact with appropriate GLDP staff and/or outside contractors (e.g., plumbers, electricians). Provide input/direction to contracted cleaning and maintenance service to ensure designated cleaning responsibilities are met. Coordinate with vendor services for laundry, transportation/van service, etc. Monitor and report on inventory of house supplies and provide input to the House Manager‑Day. Provide training and appropriate education to staff, residents, and volunteers in the use of and response to GOL Howie’s House safety systems and alarm.
• Community Groups – Support Home Cook Hero Program.
• In‑Kind Contributions Oversight – Oversight of receiving and tracking of in‑kind contributions.
• Other – Identify and support opportunities to advance the mission of Gift of Life Howie’s House (e.g., newsletter stories; media opportunities; speaking engagements; networking).

Qualifications

A bachelor’s degree and three years of general work experience or an associate degree and two years’ experience in hotel, hospitality, customer relations, or service management related fields is required.

Skills

• Ability to develop and carry out plans/goals, establish priorities, and effectively multitask.
• Ability to effectively communicate and work with volunteers and contributors.
• Demonstrated proficiency in Microsoft Office required.
• Bilingual language skills a plus.

Pay

$19.00 per hour plus $125.00 for overnight coverage

Schedule

Generally works one 24‑hour shift between the hours of Friday 3:00 pm and Sunday 3:00 p.m., sleeps on‑site during overnight hours. Must be able to work 2 or 3 shifts per month. In Building On‑Duty: Friday 3:00 pm through Saturday 3:00 pm, or Saturday 3:00 pm through Sunday 3:00 pm; Sleep in Building On‑Call: Friday or Saturday 10:00 pm through 7:00 am.