GoHighLevel Specialist

Role Summary

You’ll be the in-house expert running our white-labeled GoHighLevel platform (OMNI). Your job is to keep every OMNI sub-account for 10X Business Coaches ready to launch—complete with proven funnels, CRM workflows, and automations—while providing fast, friendly support that helps coaches turn OMNI on and get results with minimal setup.

What You’ll Own

• Sub-Account Build & Maintenance
• Customer Support & Enablement
• Platform Administration & Billing
• Collaboration & Improvements

What You Bring

• Proven GoHighLevel expertise (agency or white-label admin experience a big plus; GHL Certified preferred)
• Deep understanding of CRM design, automations, and funnel mechanics
• Excellent communicator who can teach, de-jargonize, and keep users calm under pressure
• Highly organized and process-driven; you love clean snapshots, tidy sub-accounts, and clear SOPs
• Comfortable running Zoom trainings, hosting live calls, and supporting multiple clients at once

How We’ll Measure Success (KPIs)

• Time-to-Launch: Average time from sub-account creation to first campaign live.
• First-Week Activation Rate: % of new coaches who complete the guided setup and send first campaign.
• Support SLAs: First response & resolution times, CSAT after tickets/calls.
• Snapshot Quality: Defect rate, rollback frequency, and version adoption.
• Deliverability Health: Domain auth (SPF/DKIM/DMARC) pass rate, email reputation metrics.

Nice-to-Have Tools/Experience

• GoHighLevel Agency Admin
• Twilio/Wazzap/telephony setup
• domain/DNS/auth (SPF/DKIM/DMARC)
• Stripe/Chargebee
• Loom
• Helpdesk/Ticketing (Zendesk/Help Scout)
• basic HTML/CSS for emails
• Zapier/Make for light integrations

10X TOTAL REWARDS

We offer a comprehensive benefits package for full-time employees that includes:

• Medical, dental, and vision for employees and their dependents
• Paid Time Off policy that increases based on tenure with the company
• Employee Assistance Program through Mutual of Omaha
• 401k with company match
• Pet Insurance through MetLife for your 10X pets
• Company Paid Employee wellness initiatives through BeyondMed
• Professional Development through Continued Education: we provide team members complete access to our range of educational resources valued at over $250,000 in areas such as Sales, Operations, People, Finance and Marketing
• Uncapped Commission Potential: all team members have the opportunity to sell our Products/Services (and are trained on how to do so)

Commitment to Diversity

Grant Cardone Enterprises recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.