Glow Bar | Pool Server (Full-Time)

About the Role

A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau reinvents the original vision of legendary architect Morris Lapidus — a stage where everyone plays their unique part. At Fontainebleau Miami Beach, striking design, contemporary art, music, fashion, and technology merge into a vibrant guest experience. The Server position is dedicated to exceeding expectations of both internal and external guests, ensuring the highest level of service is consistently provided through teamwork and a warm, personal touch.

Responsibilities

• Greet guests with eye contact, a smile, and correct posture; maintain a friendly, professional demeanor with clear, upbeat communication.
• Inform guests about daily specials, menu changes, and suggest food and beverages to enhance their experience and upsell where appropriate.
• Take accurate food and drink orders with a positive attitude, entering them into the POS system while noting any special requirements.
• Ensure extraordinary table maintenance, coordinating with support staff and other servers to replenish utensils, refill beverages, and run food as needed.
• Promptly respond to guest requests and adhere to all grooming, appearance, and service standards established by the hotel.
• Print closing reports, handle cash, room charges, and credit card receipts, and drop them at the cashier’s department.
• Operate as a team member, assisting others and requesting help as needed to maintain smooth operations.
• Stock and maintain side stations with glassware, share plates, condiments, and other mise en place.
• Maintain accurate guest checks, ensuring all items are charged, and secure payment when guests are ready.
• Perform assigned side work before, during, and after shifts to support smooth service.
• Communicate guest needs and feedback to the kitchen and management to ensure quality service.
• Serve alcohol responsibly, carding guests who appear under 30 and ensuring beverages are only served to those over 21.
• Help promote a safe and clean environment for co-workers and guests.
• Assist with additional pool duties and other tasks as requested by management.

Requirements

• Previous serving experience preferred; hospitality or resort experience is a plus.
• Excellent customer service and interpersonal skills.
• Ability to work outdoors in varying weather conditions, including noise, temperature, and air quality fluctuations.
• Ability to stand, walk, and lift up to 30 pounds for extended periods.
• Strong multitasking, time management, and teamwork skills.
• Must be available to work weekends, holidays, and flexible shifts.
• Food Handler Certification and Alcohol Server Certification required.

Qualifications

• High school education or equivalent.
• Relevant experience in a high-quality, high-volume food and beverage operation.
• Basic knowledge of food, wine, beer, and cocktails.
• Positive attitude, professional appearance, and strong attention to detail.

Physical Demands

• Requires prolonged walking, sitting, and standing.
• Eye/hand coordination and manual dexterity for tasks such as operating POS systems and handling tableware.
• Ability to distinguish letters, symbols, and colors.
• Ability to push and/or pull items weighing up to 25 pounds.