Global Transition Lead- Enterprise Portfolio Solutions, Leasing Advisory

Primary Responsibilities

The Global Transition Lead – Portfolio Solutions is charged with executing new business transitions, account expansions, stabilization, optimization and transformation programs for JLL Portfolio Solutions. The role works collaboratively with the Client, Sales, Commercial, JLL Portfolio Services divisions and other JLL Workstreams including Leasing Advisory and Transaction Management to provide comprehensive Client Onboarding services to ensure Client delight. This role is expected to lead multiple Client onboards at one time, both directly and through a team of direct and matrixed employees.

This role must be a strong change leader for large, key client transitions and a team player and work with other members of the business to meet all key performance indicators required by the contract. Demonstrated experience in managing complex projects to successful outcomes is paramount as is the ability to think strategically, act proactively and with a sense of urgency.

Key Performance Measures

• Transition Scope: Ensure clarification of transition scope before onset of project; Identify/escalate changes to agreed transition scope so remains aligned with agreed schedule and budget;
• Transition Schedule: Ensure schedule for agreed scope and budget is delivered within time planned;
• Transition Budget: Control approach and scope so cost of transition is within agreed transition budget;
• Customer Satisfaction: Scores and comments reflect end-user satisfaction, and continuous improvement.

Skills

• Leadership Skills: A leader with exceptional communication skills coupled with excellent active listening skills. Ability to clearly articulate messages to a variety of audiences. Establish and maintain strong relationships on all levels of organization; Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative; Strategic in nature, with a strong bias towards transformation and execution; Inspirational Leader, stimulates action with a balanced leadership style of control and influence; Operates with a sense of urgency; Decisive – willing to take risks. Influencing and Teamwork: Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others; Project Management Leadership Skills: Knows how to effectively structure, staff and manage projects and teams to insure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes; Analytical Skills: Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change; Character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach.

Qualifications

• Required: Experienced former Account Directors or senior leaders of large accounts that have been successful in onboarding, renewing, or expanding with their former Clients; Bachelor's degree in business, Finance, Information Technology, or related field; 10-15 years of experience with continuous improvement and/or business partnering; Solid program management and problem-solving skills with the ability to focus both strategically and tactically to achieve firm and client business goals; Strong organizational skills, detail oriented, and process-driven, with an orientation toward continuous process improvement; Exceptional ability to solve problems and think analytically; Comfortable interacting with people across all levels of an organization and can field questions during a presentation like a pro (Agile and able to handle changes in direction calmly); Ability to work directly with key stakeholders to gather and interpret functional requirements; Insight and experience in working with subject matter experts in various service lines and support groups areas including Leasing Advisory and Transaction Management; Relationship building skills - able to influence others to generate desired results consistently; Proactive and self-directed in work habits; Highly skilled in time management to facilitate involvement in multiple projects; Leadership qualities such as conflict/issue resolution skills; Ability to travel 20-30% of time.
• Preferred: Transaction Management and/or brokerage experience in similar roles strongly preferred; Experience collaborating with Leasing Advisory teams and understanding leasing transaction workflows is highly valued; Account or TM leadership experience preferred; Change management certified, Prosci or LaMarsh preferred.