Global Systems Manager

About the role

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

Core job responsibilities

• Manage daily activities and resources
• Set team vision and align priorities with senior infrastructure management
• Work with business sponsors to identify technological needs and identify potential solutions for them
• Maintain on-call rotation and ensure that team members are responsive as needed after hours
• Document standard processes and procedures
• Create and maintain performance metrics used to measure and improve performance

Essential functions & responsibilities

• Data Center Management
• Own day-to-day operations and strategic improvement of enterprise Data Center environments, ensuring reliability, scalability, security, and performance
• Manage and monitor the VMware environment
• Manage the Rubrik backup solution to ensure onsite and offsite backups of critical data with regular restore testing
• Ensure monthly patching through BatchPatch and Azure Arc, and maintain a scheduled monthly maintenance window
• Manage and configure SolarWinds and/or PRTG monitoring solutions to ensure high availability of critical servers and services; monitor all critical server and storage components
• Serve as the primary escalation point for Data Center and infrastructure platform incidents, driving root cause analysis and preventive improvements
• Disaster Recovery
• Define and manage the DR strategy for the core Data Center components along with disaster recovery specific plans for the primary SQL databases
• Track all yearly DR exercise tests and ensure they are completed with proper evidence gathered
• Partner with application teams, infrastructure teams, and architecture teams to ensure all critical applications complete their required yearly DR exercises and track the progress
• Ensure all DR documentation is up to date
• Platform Management
• Lead on-premises server platform architecture, including server patching through BatchPatch (to be retired) and Azure Arc monitoring and patching
• Enforce governance and policy standards, including RBAC, Policy, naming conventions, and security baselines
• Partner with application teams, infrastructure teams, and architecture teams to enable cloud migrations, refactoring, and modernization initiatives from traditional on-premises services
• Lead continuous improvement initiatives focused on: Reducing incidents, Improving mean time to resolution (MTTR), Increasing automation coverage
• Manage the SQL team and ensure 24x7 coverage from the vendor with documented processes
• Manage the Device 42 engineer to configure the application to support asset discovery and management
• Ensure all services and documentation are up to date
• Cloud and Identity
• Engage with the Cloud team in automation-first cloud operations, reducing manual effort and increasing deployment consistency
• Understand self-service resource provisioning for application teams through approved templates and pipelines
• Review Cloud Automation documentation, runbooks, and operational standards
• Understand proactive monitoring, alerting, and health dashboards using Azure-native tools
• Engage with the Identity team to become proficient in the usage of privileged roles across the environment
• Experience supporting Microsoft Teams Phone (Teams Voice)

Key competencies

• Strong written and verbal communication
• Excellent time management and organizational skills
• Keen attention to detail
• Problem-solving
• Hardworking and dedicated
• Comfortable in a fast-paced environment
• Able to adjust and take direction from multiple leaders and manage priorities

Tech requirements

• Bachelor’s degree in information technology, Computer Science, or related field, or equivalent experience
• 6+ years of experience in systems engineering or platform operations, including VMware, Rubrik, and SolarWinds
• 2+ years in a people management or technical leadership role
• Strong expertise in data center platforms and management
• Proven experience implementing best practices
• Strong automation skills (PowerShell required)
• Excellent communication and stakeholder engagement skills

PREFERRED EXPERIENCE AND QUALIFICATIONS

• Microsoft MCSE
• Experience working with multiple Data Center management systems
• Exposure to Azure or AWS or GCP
• Exposure to industry standard systems engineering products

Environment

100% Performed in climate-controlled internal office environment working under normal office conditions. While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 13kgs (29 lb.).

Additional

Follow the Company HR Policy, the Code of Business Conduct and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Notice to Applicants

JAS USA is a customs broker, governed by federal regulation. Federal regulations provide that JAS may have its brokerage license suspended or revoked if it “knowingly employed, or continues to employ, any person who has been convicted of a felony, without written approval of that employment from the Assistant Commissioner.” JAS will perform a background check to determine if you have been convicted of a felony and, absent special circumstances, you will not be hired or will be terminated immediately.