Global Service & Repair Program Manager - Mounds View, MN

About the role

We anticipate the application window for this opening will close on 17 Jul 2026. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

Responsibilities

• Apply strong project management and program leadership skillsets to plan, initiate, monitor, track, and ultimately deliver service-related projects and programs.
• Lead cross-functional teams for Service projects and programs for the Cardiac Ablation Solutions operating unit, with a particular focus on business process improvement and development of Service-wide systems and mature cross-functional partnerships.
• Provide service design input on new product development projects.
• Develop and implement global service strategy for existing and new products.
• Develop and implement processes across Service to standardize and drive consistency.
• Parenter with cross-functional, global teams to define, implement, and monitor processes and systems to improve service delivery for both internal and external customers.
• Convey, drive and escalate project statuses, issues, and successes through effective communication with team members, stakeholders, and upper management.
• Effectively meet milestones and deadlines in an autonomous environment.
• Become a service business expert and apply that knowledge to educate and mentor others.
• Apply broad business acumen, including financial modeling, ROI, and other cost/benefit tools.
• Learn and apply a strong understanding of the Service business, products, and clinical applications.
• Learn and apply a strong understanding of Medtronic Service strategies and a solid general business understanding to drive business growth objectives.
• Lead and participate in continuous improvement activities across the Service organization.
• Enforce quality standards within every project and all day-to-day activities.

Requirements

• Requires a Bachelor's degree.
• Minimum of 5 years of relevant experience, OR an advanced degree with a minimum of 3 years of relevant experience.
• Nice to Have: PMP Certification (or ability to attain within 1 year).
• 3+ years of experience with medical devices and systems, imaging technology, or other technical disciplines.
• Strong written and verbal communication skills.
• Micrsoft Excel expertise (functions, expressions, pivot tables, formulas, data sets).
• 3+ years of experience leading diverse and complex projects and programs.
• Independent thinker with the ability to take both a commercial and operational view of complex situations.
• Able to solve highly complex problems across multiple business functions.

Qualifications

To be considered for this role, please ensure the following information is evident on your resume:

• U.S. work authorization and sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs.
• Candidates for roles below the Principal level require unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits & Compensation

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic Benefits And Compensation Plans